{"id":755265,"date":"2021-06-09T10:52:00","date_gmt":"2021-06-09T08:52:00","guid":{"rendered":"https:\/\/dailynewshungary.com\/cn\/salesforce-%e5%b7%a5%e5%85%b7%e5%8f%af%e6%8f%90%e4%be%9b%e9%ab%98%e6%95%88%e7%9a%84%e5%ae%a2%e6%88%b7%e6%94%af%e6%8c%81\/"},"modified":"2021-06-09T10:52:00","modified_gmt":"2021-06-09T08:52:00","slug":"salesforce-%e5%b7%a5%e5%85%b7%e5%8f%af%e6%8f%90%e4%be%9b%e9%ab%98%e6%95%88%e7%9a%84%e5%ae%a2%e6%88%b7%e6%94%af%e6%8c%81","status":"publish","type":"post","link":"https:\/\/dailynewshungary.com\/cn\/salesforce-%e5%b7%a5%e5%85%b7%e5%8f%af%e6%8f%90%e4%be%9b%e9%ab%98%e6%95%88%e7%9a%84%e5%ae%a2%e6%88%b7%e6%94%af%e6%8c%81\/","title":{"rendered":"Salesforce \u5de5\u5177\u53ef\u63d0\u4f9b\u9ad8\u6548\u7684\u5ba2\u6237\u652f\u6301"},"content":{"rendered":"<p style=\"text-align: center;\"><span style=\"color: #808080;\"><em><strong>\u8d5e\u52a9\u5185\u5bb9<\/strong><\/em><\/span><\/p>\n<p><strong>\u6bcf\u5929\u90fd\u6709\u6570\u5341\u4ebf\u4eba\u6536\u53d1\u6d88\u606f,\u8fd9\u79cd\u6c9f\u901a\u65b9\u5f0f\u7b26\u5408\u4ed6\u4eec\u7684\u65e5\u5e38\u4e60\u60ef,\u5f53\u4ee3\u4eba\u4e0d\u65ad\u5728\u79fb\u52a8,\u6240\u4ee5\u6536\u4ef6\u4eba\u66f4\u559c\u6b22\u5728\u667a\u80fd\u624b\u8868\u4e0a\u83b7\u53d6\u901a\u77e5,\u65b9\u4fbf\u65f6\u67e5\u770b\u6587\u672c,\u8fd9\u4e00\u5207\u4f7f\u5f97\u6d88\u606f\u4f20\u9012\u6210\u4e3a\u5ba2\u6237\u670d\u52a1\u4e0d\u53ef\u6216\u7f3a\u7684\u5de5\u5177,\u672c\u6587\u6211\u4eec\u5c06\u4ed4\u7ec6\u7814\u7a76\u4e0e\u53d7\u4f17\u8fdb\u884c\u6b64\u7c7b\u6c9f\u901a\u7684Salesforce\u89e3\u51b3\u65b9\u6848\u3002<\/strong><\/p>\n<h2><b>\u7231\u56e0\u65af\u5766\u673a\u5668\u4eba<\/b><b><i>&nbsp;&nbsp;<\/i><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">AI\u9a71\u52a8\u7684\u673a\u5668\u4eba<\/span><span style=\"font-weight: 400;\"> \u7ad9(webs)\u3001apps\u3001sms\u6216whatsapp\u7b49\u5404\u79cd\u6e20\u9053\u5b9e\u73b0,\u8fd9\u4e9b\u7535\u5b50\u52a9\u624b\u56de\u7b54\u5ba2\u6237\u7684\u5e38\u89c1\u95ee\u9898\u548c\u6700\u5e38\u89c1\u7684\u8bf7\u6c42,\u4f7f\u7528\u81ea\u52a8\u5316\u89e3\u51b3\u65b9\u6848,\u4eba\u4eec\u53ef\u4ee5\u6267\u884c\u7b80\u5355\u7684\u64cd\u4f5c,\u4f8b\u5982\u66f4\u65b0\u5e10\u6237\u6216\u8ba2\u8d2d\u4fe1\u7528\u5361\u3002\u8fd9\u4e9b\u7a0b\u5e8f\u8fd8\u4f1a\u6536\u96c6\u804a\u5929\u524d\u7684\u4fe1\u606f,\u5982\u679c\u60c5\u51b5\u5bf9\u4e8e\u673a\u5668\u4eba\u6765\u8bf4\u8fc7\u4e8e\u590d\u6742,\u5219\u5c06\u5176\u4f20\u8f93\u7ed9\u4ee3\u7406\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1\u6837\u89e3\u51b3\u529e\u6cd5,\u51cf\u5c11\u5904\u7406\u57fa\u672c\u95ee\u9898\u6240\u82b1\u8d39\u7684\u65f6\u95f4,\u8ba9\u5de5\u4f5c\u4eba\u5458\u80fd\u591f\u4e13\u6ce8\u4e8e\u66f4\u590d\u6742\u7684\u8bf7\u6c42,\u518d\u52a0\u4e0a\u81ea\u52a8\u5316\u5de5\u5177\u6ee1\u8db3\u4e86\u5ba2\u6237\u5728\u670d\u52a1\u6570\u5b57\u5316\u8f6c\u578b\u65f6\u4ee3\u7684\u671f\u671b,\u4f46\u673a\u5668\u4eba\u53ea\u662f\u52a9\u624b,\u65e0\u6cd5\u5b8c\u5168\u53d6\u4ee3\u5408\u683c\u7684\u4ee3\u7406,\u4ecd\u9700\u7531\u4eba\u7c7b\u90e8\u7f72\u548c\u63a7\u5236,\u6700\u91cd\u8981\u7684\u662f\u81ea\u52a8\u5316\u53ef\u80fd\u76f8\u5f53\u6602\u8d35,\u5c24\u5176\u662f\u9884\u7b97\u6709\u9650\u7684\u5c0f\u516c\u53f8\u3002<\/span><\/p>\n<h2><b>\u5b9e\u65f6\u804a\u5929<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">1\u6b21\u56e0\u4e3a\u6240\u6709\u5de5\u4f5c\u4eba\u5458\u90fd\u5fd9\u5f97\u65e0\u6cd5\u7ed9\u60a8\u5efa\u8bae\u800c\u4e70\u4e0d\u5230\u81ea\u5df1\u60f3\u8981\u7684\u4e1c\u897f\u7684\u72b6\u51b5\u5417? <\/span><span style=\"font-weight: 400;\">Service Cloud \u7684\u6570\u5b57\u53c2\u4e0e\u5de5\u5177<\/span><span style=\"font-weight: 400;\"> \u8bb8\u652f\u6301\u4ee3\u8868\u4e0e\u5ba2\u6237\u8fdb\u884c\u5b9e\u65f6\u804a\u5929,\u5e76\u6d88\u9664\u6b64\u95ee\u9898,\u5728\u7f51\u7ad9\u6216\u5e94\u7528\u4e2d\u8fdb\u884c\u6b64\u7c7b\u6d88\u606f\u4f20\u9012,\u53ef\u9632\u6b62\u5546\u5e97\u56e0\u4eba\u5458\u65e0\u6cd5\u56de\u7b54\u4ed6\u4eec\u7684\u95ee\u9898\u800c\u5931\u53bb\u5ba2\u6237,\u8fd8\u53ef\u4ee5\u901a\u8fc7\u77ed\u4fe1\u548c\u4fe1\u4f7f\u5e94\u7528\u8fdb\u884c\u5b9e\u65f6\u804a\u5929\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8fd9\u79cd\u901a\u4fe1\u7684\u4f18\u70b9\u662f\u5b83\u662f\u975e\u540c\u6b65\u7684\u3002\u8fd9\u610f\u5473\u7740\u4ee3\u7406\u53ef\u4ee5\u540c\u65f6\u4e0e\u591a\u4e2a\u5ba2\u6237\u4ea4\u4e92,\u8fd9\u662f\u901a\u8fc7\u7535\u8bdd\u65e0\u6cd5\u5b9e\u73b0\u7684\u3002\u5bf9\u8bdd\u662f\u4e2a\u6027\u5316\u7684,\u5ba2\u6237\u53ef\u4ee5\u901a\u8fc7\u59d3\u540d\u6765\u79f0\u547c\u5e76\u5c31\u4ed6\u4eec\u7684\u7279\u5b9a\u95ee\u9898\u63d0\u4f9b\u5efa\u8bae\u3002\u5168\u5929\u5019\u63d0\u4f9b\u652f\u6301\u56e2\u961f\u3002\u6b64\u5916,\u8fd9\u79cd\u901a\u4fe1\u65b9\u5f0f\u5bf9\u5ba2\u6237\u514d\u8d39,\u8fd9\u6bd4\u6602\u8d35\u7684\u901a\u8bdd\u66f4\u53ef\u53d6\u3002\u516c\u53f8\u4e5f\u4ece\u6d88\u606f\u4f20\u9012\u4e2d\u53d7\u76ca\u3002, <\/span><span style=\"font-weight: 400;\">75%\u7684\u652f\u51fa\u51cf\u5c11<\/span><span style=\"font-weight: 400;\"> \u6bd4\u4ed6\u4eec\u901a\u8fc7\u7535\u8bdd\u63d0\u4f9b\u5e2e\u52a9\u65f6\u6240\u505a\u7684\u8fd8\u8981\u591a\u3002&nbsp;&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-405648\" src=\"https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Messaging-2x-1.png\" alt=\"\u6d88\u606f\u4f20\u9012 2x (1)\" width=\"1200\" height=\"500\" srcset=\"https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Messaging-2x-1.png 1200w, https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Messaging-2x-1-768x320.png 768w, https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Messaging-2x-1-800x333.png 800w, https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Messaging-2x-1-1160x483.png 1160w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\"><\/p>\n<h2><b>\u793e\u4ea4\u7f51\u7edc<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u60a8\u662f\u5426\u77e5\u9053\u6536\u4ef6\u4eba\u5728 Facebook \u4e0a\u6253\u5f00 98% \u7684\u6d88\u606f\u5e76\u8fdb\u884c\u6807\u8bb0 <\/span><span style=\"font-weight: 400;\">\u8d85\u8fc7\u4e00\u534a\u7684\u7535\u5b50\u90ae\u4ef6<\/span><span style=\"font-weight: 400;\"> \u4f5c\u4e3a\u5783\u573e\u90ae\u4ef6?\u7684 <\/span><span style=\"font-weight: 400;\">\u77ed\u4fe1\u56de\u590d\u7387<\/span><span style=\"font-weight: 400;\"> email\u76f8\u6bd4\u4e5f\u9ad8,\u77ed\u6587\u672c\u6bd4email\u8bfb\u8d77\u6765\u66f4\u5feb,\u66f4\u5bb9\u6613\u7406\u89e3,\u652f\u6301\u4ee3\u7406\u53ef\u4ee5\u5229\u7528\u8fd9\u4e9b\u7edf\u8ba1\u6570\u636e,\u5728\u793e\u4ea4\u7f51\u7edc\u4e0a\u63a5\u89e6\u4ed6\u4eec\u7684\u5ba2\u6237\u3002<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-405649\" src=\"https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Texting-vs.-Emailing-Statistics-2x.png\" alt=\"Texting Vs. Emailing Statistics X\" width=\"1200\" height=\"840\" srcset=\"https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Texting-vs.-Emailing-Statistics-2x.png 1200w, https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Texting-vs.-Emailing-Statistics-2x-768x538.png 768w, https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Texting-vs.-Emailing-Statistics-2x-800x560.png 800w, https:\/\/contentf5.dailynewshungary.com\/wp-content\/uploads\/2021\/06\/Texting-vs.-Emailing-Statistics-2x-1160x812.png 1160w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\"><\/p>\n<p><span style=\"font-weight: 400;\">\u793e\u4ea4\u5ba2\u6237\u670d\u52a1<\/span><span style=\"font-weight: 400;\"> salesforce 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400;\">\u6bcf\u5929\u6709\u6570\u5341\u4ebf\u4eba\u4f7f\u7528\u793e\u4ea4\u5a92\u4f53\u8fdb\u884c\u5a31\u4e50\u548c\u5546\u4e1a\u6d3b\u52a8\u3002\u8fd9\u4f7f\u516c\u53f8\u6709\u673a\u4f1a\u901a\u8fc7\u5728\u793e\u4ea4\u7f51\u7edc\u4e0a\u505a\u5e7f\u544a\u6765\u589e\u52a0\u53d7\u4f17,\u5e76\u901a\u8fc7\u5728\u5ba2\u6237\u559c\u6b22\u7684\u6e20\u9053\u4e0a\u63d0\u4f9b\u6240\u9700\u7684\u652f\u6301\u6765\u4fdd\u6301 CSAT \u7684\u9ad8\u8d39\u7387\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7136\u800c,\u793e\u4ea4\u5a92\u4f53\u7684\u516c\u5171\u6027\u8d28\u4f7f\u5176\u4e0d\u9002\u5408\u4ea4\u6362\u5bc6\u7801\u91cd\u7f6e\u6216\u652f\u4ed8\u4fe1\u606f\u7b49\u654f\u611f\u6570\u636e\u3002\u7535\u5b50\u90ae\u4ef6\u7b49\u7ecf\u8fc7\u9a8c\u8bc1\u7684\u6c9f\u901a\u6e20\u9053\u66f4\u9002\u5408\u6b64\u76ee\u7684\u3002\u901a\u8fc7\u793e\u4ea4\u7f51\u7edc\u63a8\u5e7f\u4ea7\u54c1\u4e5f\u6709\u589e\u52a0\u5ba2\u6237\u652f\u6301\u6848\u4f8b\u91cf\u7684\u98ce\u9669\u3002\u56e0\u6b64,\u4ee3\u7406\u5546\u5c06\u9700\u8981\u989d\u5916\u7684\u793e\u4ea4\u5a92\u4f53\u57f9\u8bad,\u4ee5\u4fdd\u6301\u4e70\u5bb6\u7684\u5feb\u4e50,\u800c\u4e0d\u4f1a\u56e0\u4e3a\u4e0d\u76f8\u5173\u7684\u5185\u5bb9\u800c\u63a8\u8fdf\u4ed6\u4eec\u3002<\/span><\/p>\n<h2><b>\u670d\u52a1\u4e91\u8bed\u97f3<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u547c\u53eb\u4e2d\u5fc3\u4f4d\u4e8e \u7684\u8d77\u6e90\u5904 <\/span><a href=\"https:\/\/andersenlab.com\/blueprint\/outsourcing-for-support?utm_source=article&amp;utm_medium=dailynewshungary.com\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">\u5ba2\u6237\u652f\u6301<\/span><\/a><span style=\"font-weight: 400;\">.\u7136\u800c,\u4e0e\u591a\u5e74\u524d\u901a\u8fc7\u7535\u8bdd\u63d0\u4f9b\u7684\u63f4\u52a9\u76f8\u6bd4,\u5b83\u5df2\u7ecf\u53d1\u751f\u4e86\u5f88\u5927\u7684\u53d8\u5316\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u670d\u52a1\u4e91\u8bed\u97f3<\/span><span style=\"font-weight: 400;\"> salesforce CRM\u5e73\u53f0\u4e0d\u53ef\u6216\u7f3a\u7684\u4e00\u90e8\u5206,\u56e0\u6b64,\u652f\u6301\u4ee3\u7406\u53ef\u4ee5\u67e5\u770b\u4e0e\u5ba2\u6237\u53ca\u5176\u4e4b\u524d\u4e0e\u516c\u53f8\u4e92\u52a8\u76f8\u5173\u7684\u6240\u6709\u7ec6\u8282,\u4ece\u800c\u5feb\u901f\u89e3\u51b3\u5ba2\u6237\u7684\u95ee\u9898,\u800c\u4e0d\u4f1a\u56e0\u4e3a\u4ee3\u7406\u4e0d\u77e5\u9053\u7ec6\u8282\u800c\u9020\u6210\u4e0d\u5fc5\u8981\u7684\u5ef6\u8fdf,\u90a3\u4e48,\u8fd9\u4e2a\u6c9f\u901a\u5de5\u5177\u8fd8\u4f7f\u4e3b\u7ba1\u80fd\u591f\u5728\u901a\u8bdd\u8fc7\u7a0b\u4e2d\u901a\u8fc7\u8033\u8bed\u804a\u5929\u5411\u5458\u5de5\u53d1\u9001\u6d88\u606f,\u8fd9\u6837\u5c31\u65e0\u9700\u5c06\u7535\u8bdd\u8f6c\u63a5\u5230\u5176\u4ed6\u90e8\u95e8,\u8fd9\u65e2\u8282\u7701\u4e86\u5ba2\u6237\u7684\u65f6\u95f4,\u4e5f\u8282\u7701\u4e86\u4ed6\u4eec\u7684\u8010\u5fc3\u3002&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A\u553f\u53eb\u4e2d\u5fc3\u5bf9\u4e8e\u89e3\u51b3\u8ba1\u8d39\u3001\u4fdd\u9669\u3001\u4fe1\u7528\u5361\u6d89\u5acc\u8bc8\u9a97\u7b49\u91cd\u5927\u652f\u6301\u6848\u4ef6\u4ecd\u662f\u5fc5\u7136,AI\u9a71\u52a8\u6280\u672f\u5927\u5e45\u63d0\u5347\u670d\u52a1,\u5b9e\u65f6\u553f\u53eb\u8f6c\u5f55\u610f\u5473\u7740\u5de5\u4f5c\u4eba\u5458\u65e0\u9700\u505a\u7b14\u8bb0,\u5728\u553f\u53eb\u8fc7\u7a0b\u4e2d, <\/span><span style=\"font-weight: 400;\">\u7231\u56e0\u65af\u5766\u6587\u7ae0\u5efa\u8bae <\/span><span style=\"font-weight: 400;\">\u5de5\u5177\u5efa\u8bae\u4ee3\u7406\u53ef\u4ee5\u5411\u5ba2\u6237\u53d1\u9001\u6709\u7528\u7684\u7b56\u7565\u3002 <\/span><span style=\"font-weight: 400;\">\u7231\u56e0\u65af\u5766\u4e0b\u4e00\u4e2a\u6700\u4f73\u884c\u52a8<\/span><span style=\"font-weight: 400;\">\u53cd\u8fc7\u6765,\u5b83\u5efa\u8bae\u91c7\u53d6\u63aa\u65bd\u89e3\u51b3\u8be5\u95ee\u9898\u3002&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5c3d\u7ba1\u5728\u901a\u8bdd\u8fc7\u7a0b\u4e2d\u5f97\u5230\u4e86\u516c\u53f8\u56e2\u961f\u7684\u5f7b\u5e95\u6307\u5bfc,\u4f46\u5b83\u4eec\u4ecd\u7136\u662f\u6700\u6602\u8d35\u3001\u6700\u8017\u65f6\u7684\u5ba2\u6237\u670d\u52a1\u7c7b\u578b\u3002\u51ed\u501f\u5b9e\u65f6\u5bf9\u8bdd\u7684\u6240\u6709\u4f18\u52bf,\u547c\u53eb\u4e2d\u5fc3\u4ee3\u7406\u4ecd\u7136\u63a5\u89e6\u5230<\/span><span style=\"font-weight: 400;\"> \u6d41\u5931\u98ce\u9669\u9ad8<\/span><span style=\"font-weight: 400;\"> \u7531\u4e8e\u4ed6\u4eec\u5728\u5de5\u4f5c\u4e2d\u627f\u53d7\u7740\u5de8\u5927\u7684\u538b\u529b\u3002<\/span><\/p>\n<h2><b>\u5e26\u8d70<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">More communication tools 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