180 Wizz Air passengers stranded in Rome
Around 180 passengers were stranded at the Fiumicino Airport in Rome whose plane was due to take off at 10.20 pm on Tuesday. At first, the passengers received notifications about the possible delay but then the departure time was pushed further and further back. However, no updated notifications were sent to the passengers.
Stuck passangers
One of the passengers shared the following lines with Blikk regarding his own experience:
“Think about it, they must have been aware of all this last night, but they didn’t say a word to us about staying in the hotel. They let all the passengers return to the airport and then sleep on the benches. All they suggested is that we find an inexpensive hotel and then ask for an invoice.”
-he complained.
The passenger told the news site that he and his family had arrived at the airport Tuesday afternoon, hoping for a small delay. However, Wizz Air gave no information for hours on the delayed departure time. The company never officially canceled the flight but only rescheduled it to 1 pm the following day. According to experts, this way the airline has to face fewer legal consequences.
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People of all kinds, elderly, children, couples and families alike were stranded in Fiumicino Airport’s waiting room for hours. Some of the passengers were lucky and were able to return to their hotels. Others took buses to reach their destination while many were forced to spend the night at the airport as they could not afford accommodation or simply did not want to spend more money.
Helpful airport staff
Thankfully, the airport staff proved to be rather helpful when they saw the big crowd stranded at the airport.
They began making phone calls to find accommodation for the distressed and exhausted passengers.
As of the writing of this article, Wizz Air has not commented on this incident even though they promised to do so, ATV.hu reported. Eventually, they will be compelled to issue an official statement on the unfortunate event, especially since a similar incident happened just a few days ago.
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Source: blikk.hu, atv.hu
I have said it before and I say it again: Wizz Air is the pits and their customer service is disgraceful almost to the point of non existence. Other budget airlines such as Easy Jet or Ryanair are much, much better. I would rather walk than use Wizz Air!