Wizz Air enhances its passenger support system with AI

Wizz Air has announced that its virtual assistant chatbot Amelia will be able to provide voice support to passengers from now on, who will receive an automated phone call with real-time information in the event of a flight cancellation.

In recent weeks, air traffic in Europe has been significantly impacted by weather conditions and limited capacity at air traffic control companies. Despite Wizz Air’s thorough preparation for the season and their efforts to ensure a smooth summer period, delays have become unavoidable. However, the airline is working hard to minimise the inconvenience for passengers.

To enhance the travel experience and provide passengers with real-time information about cancellations and flight delays exceeding five hours, Wizz Air is introducing a new automated voice robot. Passengers will still have the option to chat with Amelia, the online chatbot, for written assistance, Turizmus reports. Amelia, the airline’s voice robot, will automatically call passengers on affected flights to provide them with essential information and guidance on further options.

Wizz Air’s new system provides several options for passengers

During the call, passengers will have several options available to them. The voice robot will provide personalised information, addressing passengers by name and flight details. It will then offer three main options: free rebooking on the earliest flight, a 120% refund of the ticket price in WIZZ points, or a 100% refund of the fare paid in the original form of payment.