Budapest Airport has improved a lot, but further improvements are expected
According to a representative passenger survey by an independent market researcher, the quality of Liszt Ferenc International Airport has improved a lot in five years, but further improvements are still to come.
Independent research, great results
According to an independent representative survey by GKID, Budapest Airport has developed a lot in the last five years. The increase in quality is confirmed by numerous international awards and the airport’s 4-star rating.
Respondents believe that Budapest Airport is internationally competitive in terms of quality of service. It is observed that the later the use, the higher the level of satisfaction.
Almost twice the proportion of those who have used the airport within the last 1 year believe that a lot of improvements have been made to the airport in the last half decade compared to those who have flown from Budapest about 3-5 years ago, AIRportal.hu reports.
Most of the respondents found the clean, spacious, clear, people-friendly and safe signs to be the most characteristic of the airport. Many people think that it is easy to navigate, the atmosphere is pleasant, and the building is modern and stylish. In terms of services, the preparedness of staff was highlighted.
The infrastructure could be further developed
The main area for development mentioned by respondents is the fixed runway access to the airport, and there is also a need to expand the capacity of the facility.
The latest results of the quarterly International Passenger Satisfaction Survey (ASQ) confirm this. According to this survey, Budapest Airport scored 4.19 on a scale of 5, surpassing the previous record year of 2019. Budapest Airport is ahead of Vienna, Berlin and London Luton, among others.
I like the airport but have two issues. 1. Having very poor eyesight, the information screens that are both small and positioned high up are useless to me. I have to take out my phone, take a picture, and then zoom in on it to be able to see what a screen says. I don’t understand why airports, who go to such great lengths to accommodate passengers with reduced mobility (e.g. wheelchair users) don’t think of those with bad eyesight. Amsterdam, for instance, has huge screens placed at eye level. 2. Having no choice but to run the duty-free gauntlet is infuriating. It’s hot, crowded, claustrophobic, and the stench of all the perfumes is suffocating. Even if I was interested in making a purchase, I will not do it in such an atmosphere or, indeed, as a matter of principle. My aim is to pass through it as fast as humanly possible short of sprinting. Unfortunately, this is a worldwide trend, not going away anytime soon. I just hope it doesn’t get worse. It often feels like airports are money-spinning shopping malls, with the actual flights added on as an afterthought…
Waiting time continues to be a MAJOR problem, in the time it takes from plane landing to actually your luggage arrives on the conveyer belt – in the luggage collection area.
Saturday last, plane arrived early evening from Stockholm, and we waited 40 minutes for our luggage to be placed and collected from the collection belt.
Regular travellers, this is not the first time this WAIT has occurred and should be drastically IMPROVED.
Steiner Michael – Constructive comment.
Noticed same last week at Stockholm Airport after going through check in into Duty Free & “other” faciities size of Aircraft Notification Board – no consideration for those with Impaired Vision.