Budapest Airport precedes Vienna, London-Luton, Berlin concerning passenger satisfaction

The quality of service at Ferenc Liszt International Airport has significantly improved over the past five years, according to people traveling from Budapest Airport. The airport is clean, spacious, bright, human-scale and safe; it also holds its own internationally, according to a representative survey conducted by independent research organization GKID.

Ferenc Liszt International Airport has undergone a major transformation over the past four years: Budapest Airport has implemented a series of developments worth 100 billion HUF, based on a consistent strategy focusing on quality and passenger experience. Thanks to the work of our community, Budapest Airport was voted the best airport in Europe in 2022, and the improvement in quality is also confirmed by other international recognitions and the airport’s 4-star rating. Budapest Airport continuously measures the impressions of travelers and the general public about the airport and it collects passenger feedback. As a part of this process GKID Research & Consulting conducted a representative reputation survey among a sample of 6,000 people.

Read also:

• Budapest Airport has improved a lot, but further improvements are expected
• Agreement is close, the Hungarian government will soon own Budapest Airport – Read more HERE

Those who use the airport like its services

Overall, the results of the survey confirm the developments and professional accolades of recent years, with respondents saying that Budapest Airport stands up to international comparison in terms of service quality, as more than 90 percent of them consider it to be better or at least at the same level as other international airports.

There is a tendency for recent airport users to have a higher level of satisfaction than those who traveled years ago ­– so the more recent the experience, the more positive the perception of the airport. Among those who have used the airport in the last year, almost twice as many people believe that a lot of developments have been made at the airport in the last half decade, than among those who flew from Budapest 3-5 years ago. Almost the same distribution can be observed for the quality of passenger services. More than two thirds of those who flew in the year prior to the survey would recommend the airport’s services to others, an improvement compared to those who flew 3-5 years ago, indicating an increasing level of service.

Pleasant environment, professional staff

Most respondents cited clean, spacious, bright, human-scale and safe as the most characteristic features of the airport. It was also frequently mentioned that it is easy to find everything, the atmosphere is comfortable and pleasant, the building is modern and stylish, the design is practical, information and assistance is provided as required, and the airport is easily accessible by car.