Updates on Hungary’s 112 emergency call system

The Hungarian government is planning to renew the 112 emergency call system in Hungary, making huge investments over several years. How will these changes really affect the residents of Hungary? 

Upgrades to the 112 emergency call system

According to HelloVidék, the Hungarian government recently declared its intention to renew the 112 emergency call system. This renewal will unfold over a number of years in stages, requiring a substantial investment of about HUF 12 billion (approx. EUR 31 million).

The reliable operation of the so called ESR-112 system is vital for safeguarding lives and property, maintaining public safety and preventing disasters. The government emphasises the necessity of ensuring the system’s reliability, independence from external interests and continuous improvement. This commitment is detailed in the explanatory memorandum published in the Hungarian Gazette.

Improvements and responsiveness

Hungary’s 112 emergency call system started operating in 2015. At the time, half as much funding was available compared to the current renewal efforts. The test phase began in 2013, gradually evolving until the national 112 system became fully operational on the 1st of January 2015.

The 112 emergency call system has consistently improved since its introduction. It handles a substantial volume of calls daily, contributing to the nation’s safety and security. Importantly, it now encompasses various communication channels, including SMS, mobile applications and the E-Call system. These improvements further contribute to the reason why Hungary received an international award for its ambulance service.

What should residents keep in mind?

Foreigners do not have to worry about language barriers because the emergency number 112 is available 24 hours a day in Hungarian, English and German. The calls are answered by the Call Reception Centres in Szombathely and Miskolc, then forwarded to the emergency services.

It is vital for all residents, including foreigners, to use the 112 emergency system responsibly and understand changes to medical care services. Misuse can lead to fines, and an overloaded system poses risks to lives in genuine emergencies. Key recommendations include using the emergency number only for genuine emergencies, providing clear information and remaining on the line until instructed to hang up.

Changes in on-call medical telephone numbers

Additionally, Hungary is making changes to on-call medical telephone numbers. In some parts of the country, a new system has been introduced in the beginning of the year where you can call 1830 for medical care after 4 pm. This system functions similarly to the previous 104 number, directing you to the appropriate care. By the end of February 2024, this system should cover the entire country, excluding Budapest, which has a unique healthcare system.

In conclusion, the system of emergency telephone numbers is changing in Hungary, but the 112 number still works independently. If you want to read more about the Hungarian healthcare system, check out another article HERE.

Source: HelloVidék