BREAKING: Wizz Air abolishes extra ticket fee – you can travel cheaper!

The Hungarian low-cost airline introduced the so-called system surcharge fee applicable to bookings made by automated systems in the second half of 2022. However, they were unable to create a billing system operating without errors. Therefore, many passengers had to pay the extra fee even though they booked their tickets on the company’s website.

Wizz Air knew about the problem

Utazómajom, a Hungarian travel news media outlet, reported the errors several times to Wizz Air and received a standard answer that the company was working on the solution every time.

Many passengers did not even realise they had paid more than they should have because the system added the so-called system surcharge fee only during the last step of the booking process. According to the company’s website, the cost is EUR 10 per flight and passenger. Utazómajom writes about HUF 8,700 per flight and passenger, which is almost EUR 22.

Anyway, Wizz Air was aware of the problem, and they said they had been working on a solution in the last two years. Passenger comments showed that not everybody got their money back. Some complaints were not satisfied even in months.