Attention! Wizz Air modified a crucial detail of the All You Can Fly pass!
Wizz Air received multiple letters of complaint from the passengers who bought the pass. In the confirmation email after purchasing the pass, the airline wrote about an approximately 10.5-month validity, which contradicted the previous promise of 12 months. Furthermore, the low-cost carrier introduced other modifications to the pioneer pass following users’ feedback.
Was Wizz Air surprised by the huge demand?
Wizz Air’s All You Can Fly pass broke the news on 13 August, and 10,000 passengers bought the first batch of it in 48 hours. Now, the airline is considering the programme’s expansion: read more in THIS article.
The Hungarian low-cost airline did not expect such high demand. First, they promised an early bird discount for a period. Later, they said only the first 100 customers get the discount. That means too many people tried to buy the pass in the first hours despite the initiative’s uncertainties.
For example, nobody knows whether a pass-holder can book a seat on a Wizz Air flight after the start of the programme, from 25 September. The Hungarian low-cost airline shared a PDF document stating that they do not guarantee that a pass-holder will be eligible to book flights via the All You Can Fly “because the provision of flight tickets depends on a number of internal and external factors. These factors include, but are not limited to the:
a) number of total registered members of Wizz All You Can Fly,
b) number of overall passengers with booking to the given flight, and the
c) seat capacity of the given flight.”
All You Can Fly validity error
There are other errors the airline corrected quickly. For example, in the first confirmation emails, they wrote about a 10.5-month validity despite their promise of 12 months. That is probably because the system calculated the purchase time of the pass. If that was 15 August, then the validity is 15 August 2025.
However, you can only book a seat from 25 September, which means a 1.5-month loss. Thankfully, Wizz Air corrected the error and cleared that all passes bought before 25 September will be valid until 25 September next year, Utazómajom wrote.
Termination was challenging
A reader of the website wrote it was hard to terminate his subscription. He could not find a button for that in his Wizz Air account, so he called the helpdesk, surprising the staff with his claim. First, they said he could only cancel after 12 months, so he filed a complaint and received an English email a couple of days later about the termination.
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