Flight delays: Budapest Airport helps passengers with support points

Over the past few days, air passengers across Europe, including Budapest, have experienced a significant number of flight delays and cancellations. In this situation, it is particularly important for Budapest Airport to take good care of its passengers, and following an immediate decision by the management, the airport has designated dedicated waiting areas in Terminals 2A and 2B.

Here, eligible passengers can wait and rest in comfort, and the airport operator provides food and drinks if necessary, as well as baby food, diapers and wipes for travelers with young children. In addition, people in these zones have faster access to the latest information about their flight. The airport operator agrees with the Ministry for National Economy that the current situation requires swift action and cooperation of all stakeholders to ensure that aviation actors can provide the highest possible quality of service in a controlled manner.

New support points at Budapest Airport

With flight delays and cancellations across the continent, passengers often wait for hours at airports. This trend can also be observed in Budapest, so Budapest Airport – in agreement with the position of the Ministry for National Economy – is doing its utmost, even beyond its own responsibilities, to support passengers at the highest possible level in this difficult situation.

As part of this, the airport operator has set up two support points, called BUD:carezone, in the transit area, which will be expanded by one additional unit if necessary. The airline, the ground handling company or the staff of Budapest Airport informs the passengers concerned via the public announcement system or in person if they can use the support points. In the zones, Budapest Airport provides passengers waiting due to flight delays with information, sandwiches and water if needed, as well as diapers, baby food and wipes for travelers with small children.

Budapest Airport has already distributed 7500 bottles of water to passengers waiting and it is constantly replenishing these stocks to ensure that the right amount of bottled water is always available. In addition, the company will provide more comfortable high-back chairs, recliners, phone chargers and unlimited Wi-Fi access throughout the airport.

By scanning the QR code that will be installed on site in the coming days, passengers will find useful information on delays and cancelations and can also get answers to frequently asked questions with phone contact details. A terminal map will also help them find the services they need, such as toilets, nursing rooms, terraces and restaurants.

The zones are located in Terminal 2B in front of boarding gates B1-B2 and in Terminal 2A on Pier 1 in front of boarding gate A17. Budapest Airport advises passengers that if they have been informed by the airline or ground handling company of a flight delay or cancelation and are unable or unwilling to leave the airport, they should wait in these zones to ensure that they receive the latest information about their flight as soon as possible. At BUD:carezone, Budapest Airport’s on-duty terminal managers and terminal information staff are continuously assisting passengers.

“As an airport operator, our priority is to provide passengers with high quality services, even beyond our scope of responsibility. Now, when many people have to wait at the airport due to flight delays, we have responded as quickly as possible by setting up support points,” said Francois Berisot, the chief executive officer of Budapest Airport. He highlighted, “We welcome the fact that the Ministry for National Economy is also treating the problem as a priority issue, and as the owners of Budapest Airport we were able to act together quickly and effectively to remedy the situation.”