Artificial Intelligence in Gaming: How AI is Changing the Industry
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Casino games are undergoing significant changes as game developers look for ways to integrate AI into both the development process and the gameplay experience. While the technology is still in its early stages, it is already transforming the gambling industry, which is why it is important to analyze these changes if we want to know where the whole niche is heading in the next few years.
Today, we collaborated with Michael Slot, the founder of Slot.day, to highlight the main uses of AI in the industry and predict which features casinos might offer in the near future.
AI and game development
The first and most noticeable implementation of AI is game development, and lots of casino players can already notice how impactful the technology is. Hundreds of modern casino games rely on AI assets: textures, icons, or even sound effects. In fact, AI seems to have overtaken the niche entirely. While other types of games don’t use AI as much — largely due to gamer opposition — casino game developers rely on it heavily without facing backlash.
It is easy to see why AI is an appealing solution for game development companies: the technology is significantly cheaper than hiring artists and developers, and it delivers results way quicker as well. However — and this is part of the reason why gamers generally oppose the trend — current AI models aren’t that great at creating truly balanced and good-looking visuals. The proportions are off, the style is extremely generic, and the consistency is nonexistent. In just a few years, people have learned to easily spot AI-generated imagery and have quickly grown bored of it.
Despite that, it is safe to assume that eventually AI will probably be used by most companies in one form or another. According to a survey by Statista, 36 percent of game developers already use generative AI tools. What makes casino players unique in this perspective is that they are generally fine with the trend, and it is easy to assume that when the numbers speak for themselves: details of the 2025 study by leading Slot.day specialists reveal that around 62% of gamblers don’t view AI as a negative influence on casino games.
However, asset creation isn’t the only area where AI influences game development. Modern AI is already capable of writing code to a certain degree, and it will only get better at it over time, meaning that potentially the process of creating a casino game will boil down to feeding AI some instructions and then giving out the results to the quality assurance team. For now, this use of AI remains secondary, with companies primarily relying on software developers for consistency and stable performance.
Photo by cottonbro studio / Pexels
Finally, AI can be theoretically implemented into games themselves, providing unique scenarios, personalized storytelling, and ensuring endless replayability. Think of how integrating a compelling story and personal achievements into the Book of Dead demo could attract more players to it, for instance.
While this hasn’t been done yet, and it might seem a bit costly at first, the potential is there, and it is only a matter of time before a certain establishment tries the idea out. Whether it will work and transform the industry entirely or not is hard to tell at the moment, but it is definitely something casino players should keep an eye on.
Chatbots and customer support
AI is probably at its greatest when it comes to natural language recognition and coming up with responses to user queries, which makes it a perfect customer support tool. AI chatbots are extremely popular nowadays, and most companies that can afford them decide to use them because they can cut expenses on managing a big customer support team, they are available 24/7, and can speak in multiple languages effortlessly.
As Michael Slot notes, seamlessness is a huge part of what constitutes a great casino experience, and chatbots are great at automating assistance and issue resolution, which are highly important in the niche, with many players requiring more explanations of rules and procedures. While for now we mostly see AI chatbots being used by the more prominent establishments, backed up by human employees, we can expect more chatbots of that kind in the future.
Personalization
Another huge area of potential AI implementation is AI-driven recommendations, offers, and bonuses based on a specific person’s playstyle and history of relationships with the casino. We say that this is a potential way to use it because while the idea seems reasonable and exciting, there aren’t any casinos that truly implement the technology yet — although this might change very quickly.
The trend of including personalization in all sorts of software began years back, and it has proven to be a strong feature when it comes to increasing user retention and satisfaction. Needless to say, lots of casinos struggle with keeping players loyal because of enormously high competition in the niche. A personal AI assistant that helps with choosing games that fit personal preference, enables adaptive difficulty, and personalizes game settings can do wonders in that area, and we fully expect to see it being implemented by major casinos in the next few years.
Responsible gambling
Although we are still a bit far from it, AI has great potential to ensure that every player gambles responsibly. Integrating a certain model to observe players’ decisions and deciding when they become potentially harmful would change the industry entirely.
As Michael Slot points out, even the most responsible casinos struggle to fully address the issue, as identifying the first signs of risky behavior often requires manual attention and analysis. With the rise of gambling popularity in multiple countries, providing an extra layer of protection for players becomes mandatory if we want to establish a safe environment for playing casino games.
What makes AI so great is the fact that it is capable of adapting to individual players and monitoring their activities in the context of their gambling history, which can help indicate smaller-scale individual issues rather than blatantly obvious misuse of funds. Not only that, the technology is theoretically capable of doing so in any scenario — whether the player visits a certain establishment or plays online using their smartphone. This flexibility alone is highly valuable for ensuring player safety.
AI in live dealer and virtual casino games
Photo by cottonbro studio / Pexels
It is easy to see how AI could potentially replace or compete with human dealers — it is a tireless, low-cost option capable of serving an unlimited number of people while providing a personalized experience. However, while the perspective might seem enticing for casino owners, we are yet to see actual implementations of the idea, and we would also need to learn how casino audiences react to it. After all, some players might prefer live communication over speaking to a robot, and the casino employees might also protest against the idea.
Another obstacle is the fact that modern AIs are still prone to prompt injection, and are generally rather inconsistent and unreliable, especially when it comes to calculating and remembering certain aspects of games. For example, try playing chess with ChatGPT — you will soon discover that it constantly breaks the rules, misremembers the positions of figures on the board, and is generally bad at strategizing.
If released in its current state, an AI dealer will cause lots of lawsuits and complaints from players, and that alone keeps casino owners from fully implementing the technology this way yet. However, we are convinced that it will definitely improve over time, so it is a good idea to prepare yourself for this shift in the casino experience while it is still approaching.
Fraud detection
Finally, AI can serve as a reliable tool for detecting cheating, collusion, and fraudulent activities. As a tireless observer, AI could theoretically ensure fair play in both physical and online casinos. Integrating AI this way might reduce the number of misunderstandings and conflicts, saving everyone’s time and ensuring there’s no extra stress.
It can be even better if casinos agree to use an independent AI system for this purpose, ensuring that it is impartial and doesn’t prefer one side of the conflict to the other. A tool for quickly resolving conflicts is something that the industry currently doesn’t have at all, relying purely on ADR services or court proceedings, so this could be a huge step toward simplifying the process.
While we still see AIs hallucinating, providing incorrect information, and generally opting for answers that serve to please the user rather than tell the truth, we don’t expect it to serve this function. However, as the technology progresses and becomes more reliable over time, it could definitely be helpful in these matters.
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