Christmas nightmare: Wizz Air passengers left in Dortmund before Christmas
Due to a technical problem, passengers could only return to Budapest yesterday afternoon instead of Saturday the 23rd. Wizz Air has pointed out that due to the significantly increased traffic and often adverse weather conditions, delays are frequent and occasional cancellations may occur.
Passengers left in Dortmund before Christmas
A full flight of people were kept waiting by Wizz Air in Dortmund on 24 December due to a plane malfunction on Saturday, a reader of Index wrote in a letter to the news portal. The reader wrote that her husband was due to fly home on Saturday, but the incident left them sitting on the plane for about two hours. The airline subsequently said they would not be leaving on Saturday. The passengers managed to book accommodation for the night.
On Sunday morning they were promised a plane at 10 AM. However, shortly afterwards it turned out that there would be no plane. “We have little confidence that the promise of this afternoon will be fulfilled. No Wizz Air employee with them, no information, and saddest of all, they are constantly being let down, so everyone is waiting for promises while missing out on other alternative ways to get home,” Gabriella wrote to Index.
Wizz Air explanation
Index sent a few questions to Wizz Air about the incident. The low-cost carrier underlined in its response that the days leading up to Christmas are particularly busy for air travel, as many people are travelling to visit their families and many people time their family holidays abroad for this period. Due to the significant increase in traffic and often adverse weather conditions, delays and cancellations are common.
One example was the heavy snowfall on Saturday, which forced the closure of Runway 1 at Liszt Ferenc International Airport for hours, causing flight cancellations and significant delays for all airlines affected (read more HERE). The Dortmund flight concerned experienced a technical problem and, for the safety of passengers, it was not possible to take off until the repairs had been made.
The process took longer than expected, which is why the flight had to be rescheduled for 24 December. Wizz Air has arranged accommodation, board and transfers for all passengers. Passengers on the flight departed back to Budapest yesterday afternoon at 3:30 PM.
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