Fresh investigation launched into Wizz Air due to alleged misleading practices

Hungary’s competition authority, the Gazdasági Versenyhivatal (GVH), has initiated a follow-up investigation into Wizz Air after failing to determine whether the airline has ceased previously identified unlawful practices.

The move comes after the GVH concluded that the documentation submitted by the airline did not provide sufficient proof that it had fully complied with earlier obligations imposed by the authority.

Background: misleading practices and a hefty fine

The case dates back to an earlier investigation that resulted in a fine of more than HUF 300 million (approximately EUR 780,000), imposed in August 2024.

According to the GVH, Wizz Air engaged in misleading commercial practices between November 2018 and May 2024. The authority found that the airline failed to clearly inform customers that certain add-on services, such as priority boarding and checked baggage, could be purchased separately, even when selecting the most basic fare.

By omitting or delaying this information, the airline effectively steered passengers towards more expensive bundled packages that included these services by default.

Concerns over automatic check-in service

The investigation also showed issues with Wizz Air’s automatic check-in service. The GVH determined that the airline did not meet the required standards of professional diligence when communicating the content and limitations of this service to customers.

As part of its ruling, the authority ordered the airline to cease these practices and provide clear evidence that the necessary changes had been implemented.

Compliance still in question

Although Wizz Air submitted documentation within the required deadline, the GVH stated that it could not establish with sufficient certainty whether the airline had fully met its obligations, Telex reported.

As a result, the authority has now launched a detailed follow-up probe to verify compliance.

The GVH emphasised that companies must fully and properly implement corrective measures and provide adequate proof within the given timeframe. Failure to do so could result in further penalties.

Wizz Air defends its actions

Following the original fine, Wizz Air stated that it had cooperated throughout the year-long investigation and had taken a constructive approach. The airline claimed it had proactively introduced several changes and remained open to commitments proposed by the authority.

The company also criticised the fine, arguing that direct compensation to affected passengers would have been more beneficial than a financial penalty paid to the state.

Risk of further sanctions

If the GVH finds that Wizz Air has not fully complied with its earlier decision, the airline could face additional fines.

The outcome of the follow-up investigation will determine whether the low-cost carrier has successfully addressed the concerns, or whether further enforcement action will be required.