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Missing packages, late deliveries: ministry launches probe in Hungary
The Public Administration and Regional Development Ministry on Tuesday said it initiated a probe after thousands of Hungarians complained that packages ordered for Christmas had not arrived or came late.
The ministry said consumers had reported lost packages and package lockers that failed to function, while many consumer complaints were not handled properly.
The consumer protection probe is being launched by the Metropolitan Government Office, the Hungarian News Agency wrote.
DPD Hungary acknowledges late deliveries in Budapest
Express delivery company DPD Hungary acknowledged that some of its deliveries in the capital and environs were late because of high package volume ahead of the holidays in a statement on Tuesday.
DPD Hungary said it took full responsibility for resolving under par service in those areas. It added that around 10pc of packages were affected.
Read also:
- Waiting for your parcels to be delivered? DPD struggles to keep up with holiday orders in Budapest
- Best apps and online tools for life in Hungary: public transport, food delivery, bureaucracy help
Click for more articles concerning the Hungarian economy.
DPD is a scammers company. The courier never came to my door. Twice he invented that nobody was at home. He didn’t five a missed call nor pushed the doorbell hence courier never came but was lying reporting in the system that he was. When I wrote email to complain, they told me to go to the 15th district office to collect it myself, I told them that I will not go to pick it up and that the courier never came and it was his duty to bring the delivery at my door. Instead of doing their job, the next day I got a notification that DPD sent the package back to the origin. Where can I report this crime? I would like to make DPD accountable for not doing their job and make them pay for it. If someone reading here can give me info on how to report them, let me know. I have all the emails as evidence