Attention! Wizz Air to impose more fines for oversized baggage
“Focus on increasing baggage sales over the winter season, partly through improved monitoring of carry-on luggage,” Wizz Air states in a presentation about the Hungarian budget airline’s H1 financial results and H2 expectations. The presentation was prepared for the company’s investors. According to a Hungarian air travel news outlet, this could mean Wizz Air plans to increase scrutiny of oversized baggage and impose more fines on passengers with oversized items.
According to okosutas.hu, the statement above can be interpreted as a promise to investors that Wizz Air will boost revenues by introducing stricter monitoring of oversized luggage and levying more fines on passengers. As a result, the airline’s income is expected to rise.
The Hungarian news outlet recalled that prior to the COVID-19 pandemic, Wizz Air enforced much stricter baggage policies. Between 2016 and 2017, passengers were fined for luggage exceeding size limits by as little as 1 mm. Currently, airport staff primarily penalise baggage that is visibly oversized. However, the outlet speculates that a return to the previous, more rigorous approach may be in store.
Wizz Air focuses customer satisfaction
On a more positive note, Wizz Air’s presentation also highlighted efforts to improve the customer experience. The airline has stated its aim to “proactively mitigate the impact of cost inflation across our network” and implement a ‘Customer First’ initiative during the less busy winter season. This initiative focuses on reducing delays and enhancing the overall passenger experience.
Despite these reassurances, Okosutas.hu wryly wonders if the stricter baggage fines will be issued with a friendly smile from Wizz Air staff.
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