Positive change at Wizz Air: Hungarian agency satisfied

An agreement has been reached between the Hungarian Consumer Protection Authority and Wizz Air. As a result, the Hungarian low-cost airline will improve communication in the future.

The Consumer Protection Authority’s investigation into Wizz Air’s commercial practices has been launched in August 2022. Now, it has finally come to an end and an agreement has been reached, Utazómajom reports.

The investigation

In addition to the airline’s commercial practices between 1 January 2022 and 15 August 2022, the Authority examined the following aspects: denied boardings, long delays and compensation to passengers in the event of cancellations. They also checked the airline’s practice of responding to compensation claims within 30 days.

In the course of the procedure, the Authority found that Wizz Air had committed omissions during the period under investigation. The airline therefore offered commitments in cooperation with the authorities during the procedure.

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The results

These commitments have a direct and positive impact on consumers through the compensation provided by Wizz Air, the news portal writes. They also serve the public interest through effective IT improvements. These improvements will facilitate the provision of assistance to passengers in the event of problems with flight operations: both through the self-service facilities available on the airline’s website, at airports and through the customer service channels available.

In addition to the above, Wizz Air conducts an extensive passenger rights education campaign to ensure that passengers are properly informed and prepared for unexpected situations. Wizz Air remains ready to cooperate with the Ministry of Justice and the Government Office of Budapest to improve the quality of services, Utazómajom adds.

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Wizz Air is the market leader in Hungary

According to their January statement, the airline set a new record last year with 3.7 million passengers in Hungary. It expects to carry more than 4.8 million passengers in the country this year. Their Budapest base of 12 aircraft will be expanded by another aircraft this summer, Infostart writes. With 64 destinations in 30 countries, Wizz Air is the market leader in Hungary.

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Source: utazomajom.hu, infostart.hu