Ryanair ditched over 40 passengers in Budapest: is it the slow airport’s fault? – UPDATE: Ryanair’s reaction

Ryanair left more than 40 of its passengers high and dry at Budapest Airport – but was it really the airport’s blunder?

According to a statement from Budapest Airport, on 15 December, far more flights than usual were departing for non-Schengen destinations at that time, causing massive queues at passport control. Some flights simply didn’t hang around for latecomers. But the 40+ stranded passengers weren’t fuming about the queues – they were livid that the boarding gate stayed shut even though the plane was still parked right there.

Ryanair Budapest Airport 1
Photo: FB/Budapest Airport

Passport chaos left punters stranded

The U.S. Sun reports that the Irish budget airline Ryanair abandoned over 40 passengers at Budapest Airport on Monday, 15 December. Budapest Airport explained that they had a surge of flights heading outside the Schengen zone. Despite staff and police pulling out all the stops, some punters missed their flights because not every airline waited for everyone. Those left behind can rebook via the airlines, who’ll sort the details. The airport issued an apology but offered no compensation for the misery.

Michael O'Leary in Budapest
Ryanair CEO Michael O’Leary in Budapest. Photo: DNH

Ryanair chipped in with their own statement, admitting some passengers missed the Tirana flight. They insisted, though, that if folks had arrived at the gate on time, there’d have been no drama – just like the 137 who did board without a hitch.

Ryanair passengers tell a different story

Not so fast, say the furious flyers. Those quoted by the paper claim there was no final boarding call. When they finally cleared passport control and dashed to the gate, the plane was still sitting on the apron. Why not fling open the gate and let them on? One check-in staffer told the shouting crowd they hated the situation too but were powerless to help.

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4 Comments

  1. What “final boarding call” are these nincompoops whining about?!?

    You know when your flight departs, you get to the airport with plenty of time to spare, you go to the right terminal, you clear security, you clear passport control, you keep an eye on your watch, you keep an eye on the info screen, and when your gate is announced you head to it. Was it their first time flying???

    Therefore, unless this was a connecting flights, which I very much doubt was the case, they have nobody to blame but themselves.

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  3. Why are Schengen passengers delayed by passport control?
    Does the airport not offer Schengen passengers quick access towards the gates (without passport control)?

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