European airports and passengers are still struggling with chaos, delays and cancellations. The heatwave in the United Kingdom causes serious problems. A couple of days ago, the runway of the London-Luton Airport “melted”. As a result, flights from Budapest to London and from London to Budapest were delayed. Many were even cancelled. Many Hungarians remained stuck in the United Kingdom, blaming Wizz Air for not getting any help. Below you can read what exactly happened and how the airline finally helped them.
One of the travellers shared his experience with utazomajom.com, a Hungarian travel website. He said that Wizz Air provided no help or information after all the flights were delayed. Other companies organised taxis and accommodation for their passengers, but Wizz Air did nothing. “You leave people without food and drink in the middle of the heatwave hitting England”, he complained in an email.
Even the police officers at Luton Airport could not track down Wizz Air’s employees. Furthermore, the next Wizz Air flight was scheduled to depart six days later.
The upset passenger wrote that they could have rebooked their ticket for GBP 350 instead of the original GBP 40. There was no accommodation within 10 kilometres of distance because other passengers were quick to storm to the nearby hotels and motels. The accommodation they found cost GBP 4-500/night. “We have been rotting here for 26 hours with no sleep in the past 40 hours”, he complained.
According to a Wizz Air statement published later, it was not their fault that their flight could not depart London-Luton. However, they helped their passengers to get home. They examined all possible options and reorganised their operation. As a result, a Wizz Air plane could take off in London on Wednesday afternoon. Consequently, the Hungarian passengers stuck in the British capital landed in Budapest at 5.20 pm.
Featured image: illustration