Wizz Air chaos: Hungarians stuck in Abu Dhabi without food, water

A Hungarian passenger of the low-cost airline talked about the latest scandal concerning Wizz Air to a Hungarian tabloid. His flight was delayed by almost one day, but the passengers got one hotel breakfast and 0.5l water for 23 hours. Organising their accommodation and transfer was chaotic, he highlighted. Below you may read Wizz Air’s reaction.

Wizz Air passengers in trouble

Barnabás Tóth was on a Wizz Air flight on 28 January at 8 PM. They were about to take off when their ordeal started. 10-20 minutes after their scheduled departure, the captain told them the plane could not leave the airport due to technical difficulties. Therefore, they had to leave the jet even though all of the passengers occupied their seats, Blikk wrote.

More than 200 people were on board, most of them Hungarians. Mr Tóth asked the pilot what they should expect. He said that the plane would probably take off the next day.

At 9 PM, Wizz Air sent them an SMS and an email writing that their flight would leave Abu Dhabi on 29 January at 10 AM.

As a result, they were escorted into the airport waiting room. However, noone could leave that since they were checked in. They were not even allowed to buy food or drink. The crew said that Wizz Air would provide them with accommodation for free and transfer and asked for the passengers’ patience until they finish the paperwork.

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However, Mr Tóth and his fellow passengers could only leave the waiting room at 3 AM. Until then, nothing happened, the Hungarian airline said nothing. It was 4.30 AM when they got the keys to their hotel rooms. Everybody told them their plane would leave at 10 AM, but Wizz Air modified that time in their application to 3 PM.

Here is the reaction of the Hungarian airline

However, the hotel did not get that information and woke them up at 7 AM to transport them to the airport. Halfway, they told them their plane would delay, so they turned to the hotel.

Moreover, the plane left only at 5 PM and had to stop in Varna, Bulgaria, for refuelling. That is because it was a smaller plane than the original. As a result, the passengers reached Budapest 23 hours later than was due. During those 23 hours, they got breakfast in the hotel and 0.5l water in the airport’s waiting room around 1 AM, Barnabás Tóth complained to Blikk.

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He said they got no information about compensation. Furthermore, their luggage did not arrive in Budapest because their second plane was smaller. According to Wizz Air, they will get it this week, but they could not give a more precise time.

Wizz Air notified their passengers about the delay per email and SMS, and their contracted partner helped them with the accommodation and the transfer, the company told Blikk. They apologised for the inconveniences and offered compensation for the travellers.

Read alsoWill Hungary-based Wizz Air be acquired?

Source: blikk.hu