Wizz Air passengers wanted to get to Budapest but were left in Paris – again

Once again, Wizz Air left its passengers in Paris. The passengers of the scheduled flight to Budapest at 9:30 p.m. received an e-mail at 9:36 p.m. that their plane would not depart for home until the next day at 12:40 p.m. 

158 people were waiting at the airport at night

The passengers of the Wizz Air flight Paris (ORY) – Budapest (BUD) W6 2368 received an email notification at 9:36 p.m. that their flight, scheduled to depart at 9:30 p.m., would only depart for home at 12:40 p.m. the next day. – reported spabook. 158 people had to wait at the airport in Paris at night. However, this is not the first time Wizz Air has caused inconvenience to its passengers. Last time, people were left stranded at Orly Airport because the flight from Paris to Budapest was cancelled. In addition, passengers could neither rebook nor cancel the flight.

Lack of information from Wizz Air?

After having received the email notification about the cancellation, passengers were asked to tell how many people they were requesting accommodation for. However, one of the passengers thought the email was incomplete. He and his family did not receive information about the flight cancellation. On the other hand, some passengers did receive an email notification stating that the plane was delayed.

Read alsoAttention! Wizz Air suspends several flights in the winter

Passengers expect compensation

Although Wizz Air called the more than 15-hour difference in departure a delay, according to EU rules, this entitles the passengers to compensation equivalent to a cancellation. Spabook obtained the letter, which reveals that Wizz Air informed passengers about their rights in a fair but tricky manner. “If the flight is delayed on arrival for more than 3 hours, the passenger is entitled to compensation according to the regulation (unless the delay was caused by extraordinary circumstances that could not have been avoided despite all reasonable measures).” – writes Wizz Air in the email. However, in such a case, people get compensation in the amount of EUR 250 per person. However, it does not say how to claim this compensation from the airline.

The bus arrived for passengers at 01:44

As Blikk writes, at 01:44 at night, a bus arrived for some of those waiting at the airport. However, it was not revealed whether the airport or the airline organised the pickup. Meanwhile, some of the passengers created a messenger group where they could share important information. At 02:04, a rumor began to spread according to which the plane could not arrive due to a storm. 45 people left by bus and probably found accommodation, but another 158 people were still left waiting at the airport.

Read alsoThis is why Ryanair received a huge fine from the Hungarian government

Source: spabook.net, blikk.hu