Once again, the Hungarian low-cost airline WizzAir has left several passengers at the airport without assistance. A flight from Paris to Budapest was cancelled, leaving many stranded at Orly airport.
The passenger from Paris Orly airport, a woman who was travelling from a medical conference to Budapest on Friday evening, told Blikk about the inconvenience of the trip. WizzAir, once again, left passengers at the airport without any help. The flight was cancelled. As Telex.hu writes, the most unpleasant thing is not the cancellation itself, but the fact that the doctor who sent the letter to Blikk could neither rebook nor cancel the flight, because he has already checked in, as WizzAir only sent information messages about delays in the beginning.
“Finally, an airport cleaning lady took us to a small monitor that said in French that our flight had been cancelled. It was around 20:30, but it wasn’t until 22:07 that WizzAir finally sent us a message that the flight had been cancelled. The message also said that it was possible to rebook or cancel the flight and then get a 120% refund. Except that in the app you can neither rebook nor cancel, as the check-in has already taken place. It only allows cancellations for flights that are ahead of us in time,” the passenger, Orsolya, told Blikk.
People were waiting at the airport to no avail. There was no information, passengers were left high and dry. “We wanted to book the flight in the app the next day, but it was already full. We managed to call our acquaintances at home, who were able to book a WizzAir plane from Hungary at Beauvais Airport on Saturday at 4 pm.” – Orsolya said on Saturday morning. Fortunately, the organizers of the medical conference provided a room for one more night at the hotel. Orsolya thinks they got lucky, but feels sorry for people who could not solve this issue.
Last weekend, a very similar case occured. WizzAir cancelled a flight commuting between London and Budapest. First, passengers received messages that it was only a delay, but eventually, the plane would not take off. The company left almost 200 passengers in London. In addition, they could not rebook the flight, as the website did not operate.
Source: blikk.hu, telex.hu