Wizz Air system crash UPDATE: Problem solved, system back in full operation

On 12 June, Monday afternoon, Wizz Air’s system crashed and was down until around 6 AM this morning. It was not possible to access the check-in option either, causing serious problems for passengers. You can read the updated information and a statement from Wizz Air at the bottom of the article.

Wizz Air’s online system did not even help identify the problem, Okosutas reported. The app simply said that it thought we did not have internet access. The webpage at least signalled that there’s an error by late at night.

Wizz Air not communicating anything over the website can be understandable, provided that the page is down, Okosutas wrote. However, they should have at least posted something about the problem on Facebook, as lots of passengers were in panic, fearing that they would not be able to check in for their late-night or today flight, the news portal adds. In such cases, you can check in for free at the airport, but you have to go out much earlier than planned. The free check-in is provided by Wizz Air at the airport for the rest of the day because of the long system failure.

On Facebook, some commenters copied a message from Wizz Air from the company’s Twitter. In these, they acknowledge that there is a malfunction, they are aware of it and are working on a solution. They also say that while the online check is down, the free airport service is available. However, in such a situation, it is not sufficient to communicate on Twitter only.

You can check out the comments under this post:

As we reported yesterday, the Hungarian low-cost airline Wizz Air just changed its check-in system quite significantly. You can read more about it HERE. There is a chance that this change “had a hand” in breaking down the Wizz online system.

UPDATE

The glitch had been eliminated by Tuesday dawn. Read the statement from Wizz Air concerning the system crash below:

“The technical problem that occurred on the Wizz Air website and app last night has been resolved by dawn today, passengers can now check-in online for Wizz Air flights until three hours before departure and use all other self-service interfaces. Passengers who were unable to check-in online in the three hours before their flight due to a technical glitch earlier can do so at the airport free of charge today. However, passengers travelling with Wizz Air today are advised to check in online and, if possible, arrive at the airport earlier to avoid long queues. Wizz Air apologises to its passengers for any inconvenience caused.”