Angry passengers: Wizz Air continues messing with bag size?
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An angry passenger wrote to a Hungarian travel news website claiming that the Hungarian low-cost airline, Wizz Air, continues messing with bag sizes despite a new passenger-friendly rule they introduced last December.
Wizz Air introduced new rule in December
As we wrote back then, Wizz Air limits the size of the luggage you can take on board. However, they added some new information last December, saying that “the size limit does not include the luggage handle/wheels. However, the wheels may increase the size of the luggage by up to 5 cm.”
Júlia, a reader of utazomajom.hu, a Hungarian travel news website, wrote that they bought 20kg of luggage, which they checked in as usual. There was no problem during the security check of the bag. Afterwards, they went to buy some things in the duty-free shops until the gates opened. That is when their ordeal started.
Júlia and her four friends arrived with identical-sized bags at the gates. The so-called carry-ons also had wheels. However, they knew about the above-written rule change.
Julia needs to file a small claim against Wizz Air or whoever issued the receipt for her “fine.” The process is very cheap, quick, and easy; you don’t have to have any legal training to do it. I’ve gotten thousands of dollars over the years pursuing companies this way for their tomfoolery.