Updates on Hungary’s 112 emergency call system

The Hungarian government is planning to renew the 112 emergency call system in Hungary, making huge investments over several years. How will these changes really affect the residents of Hungary? 

Upgrades to the 112 emergency call system

According to HelloVidék, the Hungarian government recently declared its intention to renew the 112 emergency call system. This renewal will unfold over a number of years in stages, requiring a substantial investment of about HUF 12 billion (approx. EUR 31 million).

The reliable operation of the so called ESR-112 system is vital for safeguarding lives and property, maintaining public safety and preventing disasters. The government emphasises the necessity of ensuring the system’s reliability, independence from external interests and continuous improvement. This commitment is detailed in the explanatory memorandum published in the Hungarian Gazette.

Improvements and responsiveness

Hungary’s 112 emergency call system started operating in 2015. At the time, half as much funding was available compared to the current renewal efforts. The test phase began in 2013, gradually evolving until the national 112 system became fully operational on the 1st of January 2015.

The 112 emergency call system has consistently improved since its introduction. It handles a substantial volume of calls daily, contributing to the nation’s safety and security. Importantly, it now encompasses various communication channels, including SMS, mobile applications and the E-Call system. These improvements further contribute to the reason why Hungary received an international award for its ambulance service.