Hungarian authorities investigate Airbnb – Could tourists be affected too?
The Hungarian Competition Authority (GVH) has launched a competition supervision procedure against Airbnb on suspicion that the platform may be misleading Hungarian users. The investigation focuses on the transparency of the company’s policies, language accessibility, and gaps in the information provided during the booking process—all of which could impact consumer decisions.
Incomplete information
As reported by 24.hu, the GVH has initiated proceedings against Airbnb Ireland, suspecting that the platform fails to properly inform Hungarian users. According to the authority, Airbnb does not meet the standard of professional diligence, as the information provided about the booking process and refund conditions is not always clear or complete.
The fact that certain documents are only available in English may put users who do not speak the language at a disadvantage. This could significantly hinder consumers’ ability to exercise their rights, especially in the case of disputes. The GVH stated in its official announcement:
“The competition supervision procedure was launched because the GVH has observed that the policies and other user information available on the website and mobile application of Airbnb Ireland UC, a private unlimited company (a subsidiary of Airbnb), are extensive, fragmented, contradictory, and, in some cases, only accessible in English. Therefore, the company likely does not meet the requirement of professional diligence when informing consumers about the terms of its services, particularly regarding accommodation booking requests and refund conditions.”
The GVH also criticised that the platform does not always make it clear when a particular accommodation is available on other platforms, such as the host’s own website. This is considered essential information that could influence consumer decisions, as prices, terms, or availability may differ across platforms. According to the competition authority, withholding this information may amount to misleading commercial practices that harm consumer interests.
Investigation does not equal verdict
It’s important to note that launching a competition supervision procedure does not in itself mean that Airbnb has violated any laws. The investigation aims to uncover the facts and confirm or dismiss the suspicion of a legal violation. The procedure can last up to three months, but may be extended twice by an additional two months if necessary. The company has the opportunity to cooperate and amend the contested practices before a final decision is made.
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