Hungarian-developed robot assistant helps rail transport

Photo: Alpár Kató - Daily News Hungary ©

MÁVDIREKT’s telephone customer service is renewed with a fully Hungarian-developed robot assistant.

MÁVDIREKT is adding a new feature to MÁV’s telephone customer service. The robot assistant is capable of serving up to ten enquirers at the same time.

Experience shows that customers most often ask for simple timetable information, infostart.hu reports. This frees up energy and time for people to deal with more complex problems.

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Thanks to the robot assistant, waiting times are eliminated. Any emergency calls can be identified and immediately forwarded to a human operator. The system served 12,000 callers during the test run.

To talk to Elvira, call the MÁVDIREKT call centre, available around the clock, on +36 1 349 4949 or +36 30 499 4999 from Telekom, +36 20 499 4999 from Yettel and +36 70 499 4999 from Vodafone.