Each online store has its own signature peculiarities, but they all share one basis for success – striving for an impeccable level of customer service. In particular, it means fast and high-quality delivery. When you expand your business or enter foreign markets, it becomes more difficult to control it yourself. Order fulfillment providers will help you reduce time and financial costs.
How to choose a reliable partner and arrange cooperation correctly? Let us take a look at the example of Dropex, a reliable ecommerce fulfillment center successfully operating on the European market.
Acts as an intermediary between the online store and the customer. In other words, it is responsible for everything that happens from the moment the order is placed until it is received. Dropex 3PL operator will pick up the products from you or the supplier, transport them to specially equipped warehouses, pack them correctly and then give them to the courier who will deliver the package as fast as possible.
What to look for when choosing an order fulfillment operator:
The usual list of additional services includes tax consulting, branding, website creation and development, contract manufacturing. It all depends on the capabilities of a particular fulfillment center.
When you choose your order fulfillment provider, you will then have to go through several steps.
Discussion of all the nuances, signing a contract and drawing up an action plan to start cooperation.
Make sure that the contract contains the following clauses:
At this stage, the online store’s accounting system is integrated into the order fulfillment provider’s CRM system. It usually takes 2–5 business days. At this time, it is undesirable to conduct promotions or send parcels to customers.
The capabilities of various providers differ. For example, after registering in the Dropex CRM system, you will be able to view reports on the current status of all your orders, turnover and financial issues.
Acceptance of products to the order fulfillment center. Both the provider and the employees of the online store can bring them there.
Each unit of the accepted product is marked, registered in the CRM system and sent to storage in proper conditions.
Dropex is an ecommerce fulfillment provider in Europe. The company has local storage facilities in 7 European countries (Hungary, Romania, Poland, Italy, Spain, Portugal and Greece).
Dropexs mission is to help its clients’ businesses develop quickly and successfully. In addition to the standard order fulfillment services, Dropex offers useful additional ones: COD payments, production of goods under the client’s brand, assistance in legalizing products in EU countries, tax consulting and much more.
You can find out more about the conditions and cost of cooperation on the Dropex website.