Hungarian ministry launches campaign against webshops and courier companies

The national economy minister has instructed the consumer protection authority to step up probes of webshops and courier companies in light of the large number of complaints, the ministry said on Friday. The National Economy Ministry and the Consumer Protection Authority are primarily investigating compliance with information and complaint handling obligations to ensure that Hungarian families are not harmed when ordering online.

According to the statement, government agencies acting in their capacity as consumer protection authorities have received numerous complaints about delivery problems related to products ordered online. While some parcels have not been delivered to customers for weeks, customer services are often unavailable or complaints are not handled properly, causing serious harm to a wide range of consumers.

The ministry noted that nearly 300 probes were conducted of webshops and courier companies in the first half of the year, resulting in almost HUF 70 million (EUR 175,000) of penalties.

Read also:

• Major delays at popular parcel delivery company in Hungary
• Historic deal: Szeged in Hungary sells land to Chinese BYD for nearly EUR 30 million

Featured image: illustration, depositphotos.com