Due to the epidemic, fewer people stayed in Hungarian hotels. However, those who come are often also a problem for hotels. A recent survey shows what and how often guests steal from Hungarian hotels.
A recent study looked at what and how often guests have stolen from accommodations in Hungary over the past year and a half. 21 accommodations conducted the survey, 43 per cent apartments and 38 per cent guest houses. In addition, 9 per cent of the accommodations are pension hotels, and 5 per cent are hotels, while 5 per cent are in the “other” category.
In the past year and a half, two-thirds of accommodations have reported theft.
Towels are the most popular stolen items. In two out of three accommodations, the number of towels is not the same before and after the guest leaves, writes turizmusonline.hu. It may come as a surprise, but cutlery is stolen from every second accommodation. It is not surprising that the contents of the minibar and the coffee and tea provided are consumed or taken away by the guest. However, stolen cutlery is also something accommodations have to face.
According to the reports by hotels, people take home not only the towels but also the bed linen and toiletries, and even the ashtray. There were also several examples of guests taking away television remote controls.
It is not just ordinary items that disappear from the rooms. One time, the painting was taken away by the guests while the picture frame was left at the property. Some took the chandelier home. Energy-saving light bulbs and batteries are also popular among people.
Guests even stole a WIFI router and a shower curtain.
Someone took a rack and a shelf home with them after their vacation. “Unfortunately, there are also examples of higher value theft,” said Beatrix Tepess regarding the survey. Someone took the TV out of their room, while another person took the robotic vacuum cleaner. The most extreme thefts include digging up and taking a tree and sand taken from a sandbox.
In the survey, the apartments said that they expect average damage of HUF 5,000 per room.
Therefore, most landlords do not even deal with minor thefts, as it is included in the price. In the event of stealing a more serious ideological or material value, they notify the guest. 28 per cent of accommodation providers reported that they get back the stolen items, while 16 per cent of the guests reimbursed the damage, writes nlc.hu.
Source: turizmusonline.hu, nlc.hu