Wizz Air rescued Hungarian passengers left in trouble

As we wrote before, Wizz Air could not take off yesterday because of the extreme strong winds. Now they sent a new flight to the island to take home the passengers.

According to telex.hu, the emergency flight of the Hungarian low-cost airline took off Friday morning to bring home all the passengers stuck on the Portuguese island Madeira. The airline’s Budapest–Funchal flight could not land on 4 April because of the strong winds. Therefore, they landed in Tenerife, but 200 passengers planning to come home from Funchal had to remain.

However, they took care of them. They provided transfer and accommodation for their passengers on the island. Based on the previous plans, the plane that had landed in Tenerife would have flown for them. However, the flight was cancelled later. Wizz Air told its passengers they could only bring them home after the danger departs. That means they did not stop communicating with their customers. As a result, we could not read about complaining Wizz passengers in the Hungarian press.

Finally, they sent an emergency flight to the Portuguese island, which could take off from Funchal at 12.10 PM and arrive in Budapest at 5.05 PM. Wizz Air highlighted that they passed all the relevant information to their passengers. However, people who bought their tickets via travel agencies or online ticket vendors might receive the latest info later than others.

Even though the original flight’s cancellation was due to the extreme weather and the strong winds, Wizz Air took care of its passengers stuck in Madeira. They promised to refund the cost of the accommodation and provision to a reasonable extent. Passengers can begin to file their claims online or at customer service.

Madeira’s airport, named after Portugal’s football star Cristiano Ronaldo is among the extreme airports. It has a 2,781-metre-long runway, but part of it is in the sea, next to steep rocks. Only a few pilots are good enough to land safely there, and they have to complete simulations successfully. Furthermore, strong winds are common. Because of the strong winds, multiple airlines cancelled their flights to the island.