Angry passengers: Wizz Air continues messing with bag size?

An angry passenger wrote to a Hungarian travel news website claiming that the Hungarian low-cost airline, Wizz Air, continues messing with bag sizes despite a new passenger-friendly rule they introduced last December.

Wizz Air introduced new rule in December

As we wrote back then, Wizz Air limits the size of the luggage you can take on board. However, they added some new information last December, saying that “the size limit does not include the luggage handle/wheels. However, the wheels may increase the size of the luggage by up to 5 cm.”

Júlia, a reader of utazomajom.hu, a Hungarian travel news website, wrote that they bought 20kg of luggage, which they checked in as usual. There was no problem during the security check of the bag. Afterwards, they went to buy some things in the duty-free shops until the gates opened. That is when their ordeal started.

• Read also: Wizz Air intentionally misleading its passengers? Hungarian authority investigates

Júlia and her four friends arrived with identical-sized bags at the gates. The so-called carry-ons also had wheels. However, they knew about the above-written rule change.

Not that passenger-friendly?

Interestingly, one of the bags was taken out, saying that the bag is Priority size (55 × 40 × 23 cm). Of course, the owner did not have a ticket for that. She wanted to measure her bag in the official Wizz Air bag checking device, but the crew refused to allow that even though it perfectly fit it, as you can see HERE, on the image utazomajom.hu received from Júlia.

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They fined the bag’s owner, so she had to pay an additional 38.5 GBP to carry the luggage on the plane. The airport official who issued the fine disappeared almost immediately after she was handed the bill. She added that, in Budapest, she did not have a problem with her bag. In London Luton, the officials inspecting her luggage were not dressed in the official Wizz Air uniform.

Source: utazomajom.hu