Error in Wizz Air’s ticket booking system, here is how you may regain your money
A Hungarian travel news website drew attention to a recent error in Wizz Air’s online ticket booking system. They automatically add a so-called system surcharge fee to each booking regardless of whether you must pay it or not. Below, you may read how you can reclaim that sum.
According to utazomajom.hu, they received many messages from their readers that Wizz Air automatically charges a so-called system surcharge fee to each booking. That is not the Hungarian government’s departure tax (or excess profit tax), which the Irish low-cost airline, Ryanair, passed immediately to its passengers. That is why the company received a gigantic fine in Hungary in August.
Wizz Air’s system surcharge fee is entirely new, but it is already on their website. However, you only have to pay it if you made your booking by automated systems. That is how the Hungarian budget airline would like to direct more and more passengers to their online booking system on their website.
However, something went wrong with the change because the system added the new fee to almost all tickets booked on their website. The extra fee is currently EUR 10 per booking. In the case of the return tickets of a family of four, that makes a significant amount of money. Furthermore, many people do not even notice it since the system adds it to the final sum only at the last step of the purchase.
Utazómajom wrote to the low-cost airline. Wizz Air answered that the new fee applies only to the tickets booked in automated systems. They said it rarely happened that their AI made an identification mistake. Therefore, some of their passengers are needed to pay extra fees.
Their team continuously develops the system to avoid such errors. Until then, they suggested their passengers restart the booking process if they experience such a mistake. Regaining the money in case of error is easy with the help of their customer service, Wizz Air added.
Utazómajom wrote that the company’s mobile application does not contain this error. If you want to be 100% sure you are not charged mistakenly with that fee, you should book your ticket using their app.
Read alsoHungarian Wizz Air is the worst airline in terms of delays in the UK
Source: utazomajom.hu
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5 Comments
and if you believe getting a refund from WIZZ is easy you probably voted Fidez…
This fee still exists, apart from being truly shi**y airline, now it adds only addicional costs:
– service cost per booking /each ticket/each side
– surcharge fees, again /each ticket/each side
– all other fees (luggage, online checkin, seat reservation etc
this two extra fees, that does not have any explenation (expect the greed or cheat of the airline) in my case was approx 100 e for the tickets for 2 pers back and fourth. Worth to consider, if you have any alternative to wizzair, most likely it will be cheaper.
Bravo wizzair, the market will survive without you
The well known “bug” in IT systems that will add 10k HUF at the moment of you are entering your credit card info..
The AI is so smart that it will ask you if you are a robot and will not event correct this extra fee.
Glad to see that the team is very active on this issue, and not even solved or displayed a “/!\ Be Careful” message if the fee is applied, 2 months after.
Thank you to this article, I saved 10k HUF using the mobile app.
BE CAREFUL! This fee is still active on their own wizzair.com page. It is nothing to do with AI, etc. – it is pure greed.
I restarted the booking 3 times and fee was still there – 90 Euro surcharge.
I finally made the booking through the wizzair app on my phone. There was no surcharge.
I had the same problem. I didn’t try with the app because I managed to book the tickets without ” system surcharge” fee by changing the browser (in my case from Google Chrome to Edge). Anyway, it’s a shame for this company.