There used to be a lot of complaints about Wizz Air’s services, but now the number of complaints has increased. One of our readers tells his story, and none of us would want to be in his shoes:
I had a plan to spend my summer vacation in Tenerife/Spain this year,
My journey as a family of 2 adults and 2 children was to travel from Bergen( Norway) to Tenerife (Spain) through Wizzair and LOT airlines in this sequence;
As I didn’t find any available direct flights to Tenerife by the time of booking the tickets in April 2022.
1- First, I have booked a flight for 4 passengers from Bergen (Norway) to Gdansk (Poland) with WizzAir scheduled on 25/06/2022, flight no: W6 1746 with confirmation number MGLB9D ( Which is canceled by Wizzair after the planned departure time)
2- I have booked one night in a hotel in Gdansk on 25/06/2022.
3- Bought 4 tickets for the whole family with LOT Airlines from Gdansk to Warsaw in order to take another aircraft to Tenerife.
4- Booked another 4 tickets from Warsaw to Tenerife through WizzAir at the end. with confirmation number MEBU7J.
On the planned day, i.e. 25/06/2022 We went to Bergen Airport. The departure time was at 14.05. We received a SMS from WizzAir at 11.57 that the flight is delayed and the estimated departure will be: 14.40, then another sms at 14.27 that the flight was delayed again and the new departure will be at 16.00, then another SMS about a new delay to 16.30.
At 14.47 they sent SMS that the flight was canceled without mentioning the reason for cancellation.
No one from WizzAir was at the airport to inform us what to do and no one called us. We went home with our kids again and tried to contact Wizzair. After 45 minutes of waiting over the phone with a paid phone call, they said that there are no other available flights , and we must send them a claim form to get a refund.
I tried on my own to find another solution, and I found a flight at 22.40 to travel to another city in Poland ( Katowice ) where I could rent a car and drive 4 hours to Warsaw in order to catch the flight from Warsaw to Tenerife on the second day.
I called them again to rebook this flight, and they assured me that everything is OK. I got the same confirmation number MGLB9D
I rented a car and paid online from Katowice Airport to drive with my family over the night to Warsaw as we did not find a hotel to accommodate it.
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We went to Bergen Airport again with our kids. The new boarding (flight no. W6 1220) was at 22.40 on Saturday 25/06/2022, but they told us that the flight was delayed and then was also canceled without giving any reason. No one from Wizzair was in the airport for the first time. Just those from Bergen airport gave us a paper stating our rights and they said that Wizzair will contact us, but no one has contacted us.
I called WizzAir again, ( and I also had to wait over the phone with a paid telephone number). They couldn’t find any other alternative flights, and asked me to send them a claim to get a refund and any other expense that I lost due to the two cancellations.
I received an SMS at 06.00 am that the flight was canceled. (7 hours after the scheduled departure time).
As a result of that Kaos, we could not travel to Poland and we missed the hotel accommodation, the flight from Gdansk to Warsaw, the car rental fee in Katowice and on top of that we missed the flight from Warsaw to Tenerife with the confirmation number MGLB9D.
I searched again and again and I found another route with another airline and of course, the price was doubled. The original price was around 9000 Norwegian krone. The only available tickets that I found cost over 20000 NOK.
WizzAir left us stranded without any info or help.
I submitted a complaint to Wizz Air which answered and said that the two cancellations were because of extraordinary circumstances, thus no refund or compensation!
All of these cancellations from Wizzair have affected my journey and caused a big loss of money for me :
1- Lost this flight (from Bergen to Gadansk) 2596 NOK (HUF 109,382)
2- Lost the hotel reservation in Gdansk. 800 NOK (HUF 33,708)
3- Missed the flight from (Gdansk to Warsaw) with LOT airline 2143 NOK (HUF 90,295)
4 – Lost the car rental expenses in Katowice. (the second attempt to travel to Poland on the same day) 1147 NOK (HUF 48,328)
5- Lost the flight from Warsaw to Tenerife for 4 passengers. 604.6 GBP (HUF 293,639)
6- I had to rebook new flights from Bergen to Tenerife which cost 20000 NOK (HUF 84,2701)
7- Phone calls to Wizzair 296 NOK (HUF 12,471)
We haven’t been contacted by Wizzair regarding the cancellations or any other alternatives at all, I had to call myself and find other solutions.
Wizzair denied my request for a refund and denied to pay compensation for all those expenses that I have been charged and the problems I have encountered ( to go to the airport and return back home -back and forth 3 times- with luggage and children within just a few hours because of the irresponsible cancellations) and no one bothered to call us or to help us.
Regards from Norway
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