What To Do If You Were Tricked In A Hotel? Origo.hu collected a couple of hints about what to do in a situation like this.
A man wrote a letter to Origo.hu because he thought he were tricked by a hotel: he did not get what he expected. He complained about the quality of services, the condition of the outdoor pools, the playground, which is undergoing renovation. According to him, the management of the hotel was not open to the complaints. The hotel denied these accusations.
Origo.hu asked two consumer protectors. Zsuzsanna Fülöp, spokeswoman of the National Consumer Protection Authority said that consumers should read the terms and conditions carefully before booking. They should save and print the information and ask everything about the place. Attaching photographs to the compalints was also a good idea. The hotel has to answer to the complaints in the consumer’s book, they have 30 days for it. If they do not so that, they are breaking the law.
If the particular accomodation or related services does not correspond to the pre-contractual information and the conditions, the consumer can demand the delivery of the charge of the services. Consumer protectors say, the amount of the delivery depends on the original price and it is subject of consideration.
According to origo.hu, if someone forget to complain on the spot, he/she can do it at the Bureau of Consumer Affairs on county level. But you can not get back money in this case.
Balázs Selmeczi, president of the Consumer Protection Foundation says, the family which is involved on the story should have left the place, because they accept the situation by staying there. They should have asked their money back and left the hotel.
based on the article of origo.hu
translated by Becsi