Hungarian low-cost airline Wizz Air acknowledges that “some” passengers might not have received sufficient information about their options after instead of Madeira, their plane landed in Tenerife.
As we have previously written, the Wizz Air flight from Budapest to Funchal (Madeira) failed to land due to strong winds despite repeated attempts. Instead, the plane landed in Tenerife. The airline now acknowledges to rtl.hu that they might not have given sufficient information to some of their passengers.
Wizz Air tries to save people’s holidays
Last week, the Budapest-Funchal flight was unable to land at the local airport after several attempts due to strong winds in Madeira. With another one-and-a-half-hour flight, they were taken to Tenerife.
“We have offered passengers two options, one is to stay in Tenerife and rebook for a later flight, or to return to Budapest,” said András Radó, Senior Corporate Communications Manager, to rtl.hu.
However, now they acknowledge that their communication might not have been perfect.
“Passengers who bought their tickets through a travel agent or through an intermediary service may have been informed late or may not have been informed at all,” wrote the PR department of Wizz Air to rtl.hu.
But it seems like what the airline claims does not reflect perfectly what some of the passengers have experienced.
“What Wizz Air claims is simply not true. No one received a message either by email or text message that they could rebook their ticket,” a frustrated passenger who bought their ticket directly from the airline, told rtl.hu.
RTL reports that now more than 200 stricken passengers have formed a Facebook group to discuss how to proceed. Some people claim that the airline caused them HUF millions in damages. The passengers want the airline to reimburse them for the accommodation and programmes they booked. Wizz Air has already promised that after contacting them through their customer service, they will try to reimburse them.
Passengers who have suffered losses may not have to take such drastic action as this British man who sent bailiffs to the airline to claim his money.