Robinson Tours, the Bulgarian-registered travel agency specialising primarily in Bulgarian holidays, has declared insolvency, with affected Hungarian travellers able to seek compensation from the company’s Bulgarian insurer, according to a letter sent to customers and reported on Wednesday by the travel industry portal Turizmus.com.
The website published the letter in full, which states that affected clients may request compensation in English from the Sofia-based Axiom Insurance Company AD at claims@axiom.bg.
“Robinson Tours EOOD no longer possesses the financial means necessary to meet its prescribed obligations,” the letter reads, adding that the company has therefore initiated liquidation proceedings against itself at the Commercial Division of the Sofia City Court.
The firm attributes its predicament to a combination of factors, ranging from uncertainty caused by the Middle East crisis and reduced traffic due to high kerosene prices, to lost revenue stemming from low-cost carriers increasing their number of flights to Bulgaria, and even the emergence in recent years of players on the Hungarian travel market whose offers, it claims, distort the marketplace.
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The letter promises that the documentation required for a compensation claim will be sent to those who request it at info@robinsontours.bg.
Bulgaria-registered Robinson Tours has until now operated in Hungary as a cross-border travel organiser and agent. The company changed its name from Neptun Tours Ltd to Robinson Tours Ltd in autumn 2022, according to turizmus.com.
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