Passengers stranded after Wizz Air cancels flight to Budapest
Wizz Air cancelled their Budapest flight, leaving over 200 passengers stranded at the Paris Orly Terminal. The people affected were only notified about the cancellation through SMS. Read below for details.
Trouble at the Paris Orly Terminal
Last Sunday, Wizz Air cancelled their Budapest flight due to a storm, reports 24.hu. The plane would have taken off at 9:55 pm from the Paris Orly Terminal. The people who were heading to Paris on the arriving plane had to disembark first in Brussels, and then they were taken back to Budapest. The passengers waiting in France were not notified by the Wizz Air staff in any way on what to do next. It was the airport staff who escorted them to a nearby hotel, but they could not give any further information on when to return to the airport.
Over 200 people, several with children, were affected. Wizz Air was unresponsive, and according to reports, they only sent an SMS about the cancellation.
Wizz Air had failed to provide their passengers with further information before 24.hu published their article. Under regular circumstances, the hotel only allows guests to stay until noon, but their stay was eventually extended to 6 pm. The hotel also offered the unfortunate passengers basic meals apart from the accommodation.
Later, Wizz Air press services were compelled to further elaborate on the incident. The plane indeed failed to land at Paris Orly Airport due to the dangerous weather conditions. The safety of onboard passengers and staff was of utmost priority. They added that the plane which eventually landed in Brussels, did not continue its flight to Budapest afterwards. In the Belgian capital, passengers boarded buses that transported them to their destination.
Wizz Air responds
Wizz Air says that all passengers received information through email after the cancellation of their flight. In their letter, Wizz Air offered a detailed description of the unfortunate event, and further listed the available services to their passengers.
“According to our protocol, any passengers affected can retransfer their tickets to another flight or request a complete refund of their ticket purchase price. We will also cover the hotel expenses of our stranded passengers” the airline stated.
Source: 24.hu
2 Comments
I am not surprised. It is an airline with very poor customer service.
I figured they have no customer service at all. It’s really the worst airline in this regard