According to totalcar.hu, an eleven year-old act can protect the car owners from service scams. For every maintenance above HUF 20 thousand, a six month warranty is required.
Hungarian drivers are looking for the cheapest solutions; most of them have a car worth of HUF a couple of thousand or up to 1.5 million. Some of the service shops choose illegality, working for an established customer base. Good to know that we risk a lot when we do not want any papers from the service.
In workshops without an account, there is only door warranty or not even that. It is quite common that people choose a care without being aware of the costs of a repair. For example, if there is something wrong with a diesel car, only the diagnostics of the problem could cost HUF 100 thousand. In such cases, many people go to black services where costs are lower, but there is no warranty, totalcar.hu says.
A client of DAS Legal Insurance lost a lawsuit against a service center, which is quite instructive. The person made his crashed car repair with that service, but he got a fictitious invoice and the result was also disappointing. The service center rejected the client’s compliance and he went to another place. In this situation, it was not possible to take successful legal actions.
The 2004-government regulation is not concerned with warranty repairs, but there are strict standards. If the work is more expensive than HUF 20.000, complaining is possible within 6 months, and the service shop has to prove that they did a perfect job with proper components. After the 6th month, the client has to prove that the service center made a mistake, totalcar.hu says.
According to the lawyer of DAS, it is the common interest of the car owner and the service personnel to write a paper about the repetitive error and to sign it with a date as well, so both of them could see the deadlines.
In addition, the worksheet has to contain the incorporated components, the used supplies and of course the total cost of the work. It is also important for the car owner that the paper must be filled fully.
The unfortunate motorist from the above-mentioned example also could ask for the warranty card, which contains the source of the components.
The lawyers said that it means a chance if people can show a couple of emails about the errors of the car and the answers of the service shop. Car owners can choose conciliation instead of litigation, because it possible to get the car cheaper or for free repaired, totalcar.hu says.
based on the article of totalcar.hu
translated by BA