Wizz Air chosen as worst airline for short flights
Brits say Wizz Air is the worst airline for short trips. The Hungary-based airline serves passengers from eight UK airports. These include Birmingham, Edinburgh, Gatwick and Luton.
Wizz Air received low ratings
Less than half of those surveyed, just under 48 percent, were satisfied with the Hungarian low-cost airline’s service. Meanwhile, Ryanair received 52 percent, Eurowings 53 percent and British Airways 56 percent, Telex reports.
Which? asked around 8,000 Britons about airlines providing short-haul travel back in October 2022. Participants were asked to rate the boarding experience, the quality of the cabin and the comfort of the seats. Jet2.com achieved the highest score of 80 percent, followed by Turkish Airlines with 78 percent.
The passengers surveyed gave Wizz Air only one star out of five for the boarding experience, the cabin and how comfortable the seats are. They gave no more than two stars in other categories, including value for money and cleanliness.
Airlines like Jet2.com have excellent customer service
According to Which? travel editor Rory Boland, passengers have had a tough time in recent years. One of the main reasons is that last-minute delays and cancellations have been unacceptably common. “While airlines such as Jet2.com have excelled at providing excellent customer service and a reliable service to passengers, many of their competitors cannot match this.”
Their assessment is that Wizz Air should be avoided because of their poor customer service record. A spokesperson for the airline told The Guardian that Wizz Air does its best to ensure that its passengers arrive on time and with minimal delays.
“Wizz Air operates a fleet of brand new, state-of-the-art Airbus aircraft, with an average age of 4.6 years, which offer passengers comfort, space and modern interiors. The A321neo features the widest single-aisle cabin configuration with 239 18-inch-wide seats. Every aircraft is cleaned after each flight and deep cleaned every night,”
the spokesperson added.
Read alsoOfficial: Budapest airport bus ticket price increases drastically
Source: Guardian, Telex.hu, which.co.uk
2 Comments
My only complaint about Wizz air which I use often is their website is a pain to navigate. But no worse than Ryanair’s website!
As far as service goes what exactly do people expect on a short 2 hour flight for a price of around Euros 50?
As far as the Jet2 is concerned the bulk of their flights are charter flights for holiday companies so they have dedicated staff on hand who do help elderly people and families with young children. But when you do any sort of price comparison Jet2 is always significantly higher. You get what you pay for!
Just saying!
Unfortunately for Wizz, the customers don’t see it that way. Ground staff routinely rude, information – well, they keep their own staff guessing so you know what to expect as a passenger. The really bad thing for us though is that Wizz is de facto our national carrier and keeps Central Europe moving – so we all have a vested interest in their continuous improvement