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Wizz Air introduces new customer-focused baggage policy!

Wizz Air introduces new customer-focused baggage policy!

Wizz Air, the fastest growing airline in Europe and the leading low cost carrier in Central and Eastern Europe, yesterday announced its new and transparent baggage policy which is aimed at easing boarding for passengers and which guarantees all passengers to bring one free carry-on bag into the aircraft cabin on all Wizz Air flights, from 1 November 2018.

The airline’s historic figures show that more than 10,000 flights per year are affected by baggage-related delays. Figures also show that in the past five years the average length of stay at a destination has been continuously declining and by now every third Wizz Air traveller books trips for three days or less. As a consequence of shorter trips, WIZZ passengers pack light and smart. Every third passenger purchased a checked in bag while only every seventh passenger opted for the Trolley bag, which could be brought on board.

As of 1 November, every passenger is entitled to bring one free carry-on bag (40x30x20 cm) on board,

while those passengers who purchase WIZZ Priority will be allowed to carry a trolley bag (55x40x23 cm) into the cabin as well. Based on customer feedback and the changing travel patterns, Wizz Air has introduced a 10kg checked-in bag to facilitate comfortable travel experience with prices starting from as low as €7.

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The airline’s new clear and fair baggage policy is the policy of choices for our passengers as it allows WIZZ customers to choose among more than 50 carry-on and checked in baggage variations based on their individual preferences.

Johan Eidhagen, Chief Marketing Officer of Wizz Air said:

“Passengers want unbundled products and that is at the heart of the Ultra Low Cost Model, Wizz Air applies too. We want to offer our customers the lowest possible fares as well as a transparent view into ticket pricing. By unbundling products and services, Wizz Air democratizes the way of travelling and allows for a pay-per-need offer.”

We encourage our passengers to pack smart and purchase WIZZ Priority, which includes a free carry-on bag (40x30x20 cm), a trolley bag (55x40x23 cm) to be carried on board, Priority check-in and Priority boarding from as low as €5.

Bookings without WIZZ Priority made before 10 October for the travel period after 1 November 2018 will be upgraded with a free 10kg checked in bag, while bookings with a checked in baggage will be upgraded with WIZZ Priority.

Wizz Air believes that this transparent and clear approach to baggage policy will contribute to a more comfortable and quicker boarding, a better customer experience and at the same time enhance the airline’s on-time departure performance. With more certainty that a bag can fit on board, and a new, wider selection of baggage size and weight options, customers now have an unprecedented assortment of combinations to choose from.

Johan Eidhagen added:

“We are delighted to introduce our new, transparent and fair-for-all baggage policy which offers the widest selection of baggage choices for our customers, while allowing a free carry-on bag for every passenger. We are convinced that our versatile offer of more than 50 baggage combinations will address the needs of our customers in a personalized manner and our passengers will continue to pay only for those services they want to use. Starting 1 November we will make travelling more comfortable while continuously offering the lowest possible fares throughout our extensive network of 143 destinations in 44 countries.”

As we wrote before, Wizz Air has been awarded highest 7-star safety ranking from the world’s only one-stop airline safety and product rating agency AirlineRatings.com, read more HERE.

Also, we wrote a week ago, airlines are announcing new flights from Budapest one after the other for the winter schedule period, and some have already disclosed new destinations to be launched from the Hungarian capital next summer. The 2018-2019 winter schedule enters into force with the resetting of the clocks on 28 October, details HERE.

Photo: facebook.com/pg/wizzaircom

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