Serious problems with Booking.com: Hungarian accommodation providers outraged

Booking does not pay many Hungarian service providers, even though the Hungarians are innocent. The problems started end-May, but the Dutch travel agency could not provide proper answers to the Hungarian accommodation providers.

Booking does not give proper answers

Spabook.net received several desperate reports from Hungarian accommodation providers saying that Booking.com does not transfer their money due to problems in its billing system. Last year’s Booking scandal concerning multiple Hungarian service providers also began in June, and the Hungarian authorities promised an expedited investigation against the company.

A Fidesz politician said they would like to prevent international companies from “amassing debts of billions of forints using its superposition”. However, it seems the problems arose again even though they explained last year’s mess with a system update, which, in reality, was a complex system development and migration.

Spabook, a Hungarian accommodation and travel blog, received multiple emails, complaints and messages saying that the company does not pay the Hungarian accommodation providers again. Some of them have been waiting for their money for weeks. They are outraged because Booking does not give a proper answer, only meaningless standard responses to their complaints.

Hungarian accommodation providers will close?

That is not the first time this year that Booking has struggled with problems. In February, they did not pay and even blocked accommodations because of a system error. In April, they sent a message to many service providers saying they paid more due to a mistake.

Now, one of the problems is that the company’s billing system wrote the wrong currency after the sum. As a result, Hungarian accommodation debt rose from HUF 99,114 to EUR 99,114 (almost HUF 40 billion).

However, Booking does not pay accommodation providers who paid back Booking’s April overpayment.

Many Hungarian service providers are desperate because the company does not answer their emails properly. Since the smaller service providers do not have immense financial reserves, some may have to close the business if Booking does not find a quick solution to its billing errors.

Read also:

• Hungarian authority launches expedited investigation against Booking.com – Details in THIS article
• Booking.com apologises to Hungarians whose accommodation was cancelled by German host because of Orbán’s speech – Read more HERE

Featured image: depositphotos.com

Source: