Hungarian low-cost airline Wizz Air’s latest shenanigan might confuse even experienced international travellers, as a “cancelled” flight departed to its destination anyways.
Wizz Air strikes again, as a Hungarian family chooses to stay at home after receiving information about a cancellation, only to find out that their flight wasn’t cancelled after all. The puzzled family voiced their concerns to index.hu.
A story with two Wizz Air emails
A Hungarian family was planning to visit their child in Paris a few days ago, but their first flight was diverted, and then their return flight was cancelled – at least that’s what the email sent by the airline to them minutes before departure said.
The family would have started their journey on 26 March. By the time they were checking in, they already had to face a problem, as Wizz Air rerouted their flight from Paris-Orly. Despite the inconvenience, which would have meant an extra 60km trip, they decided to board the plane anyways.
However, just minutes after they boarded the plane, they received another email from Wizz Air, which stated that their return flight from Paris on 29 March has been cancelled.
They rushed to the cabin crew who – according to the author of the letter – were also surprised by the message, especially as they weren’t the first passenger to receive such an email. As they had to be at work from 30 March, after a quick briefing, they decided on the plane that they will leave, and will stay in Hungary. However, the “cancelled” flight on 29 March actually took off from Paris and landed in Budapest at 5.37 PM, leaving them puzzled.
Wizz Air’s response
Index.hu contacted the press department of Wizz Air regarding the incident, and got the following reply:
“Wizz Air passengers received incorrect information about the cancellation of their flight due to a technical error. The airline staff detected the problem and took the necessary steps to rectify it. Wizz Air apologises for any inconvenience caused to all passengers.”
As our reader’s letter proves, it will be extremely hard for the unfortunate family to get any form of compensation for the incident.