The municipal government office of Budapest has launched proceedings against low-cost airline Wizz Air over a number of recent customer complaints, the justice ministry said in a statement on Monday.
According to the ministry, the number of consumer complaints filed with the consumer protection authority against Wizz Air Hungary Zrt. has increased recently, with several cases receiving a lot of media coverage.
According to the complaints, the airline did not provide information and assistance in case of flight delays and cancellations; did not provide accommodation and rebooking, causing additional costs to passengers; did not respond to consumer complaints within 30 days; and operates a premium-rate call center, in violation of the law and the rights of Hungarian consumers, the statement said.
For this reason, a consumer protection authority investigation was launched at the initiative of the professional management IM at the Government Office of Budapest to protect the rights of Hungarian consumers and Hungarian families.
The aim of the investigation is to identify, stop and sanction any possible illegal behaviour, as all businesses must comply with the law, they said.
As we wrote on Saturday, Hungarian low-cost airline Wizz Air’s Dortmund plane collided with a flock of birds. Passengers had to wait half a day for a replacement plane in the 40-degree passenger lounge, details HERE.
Read alsoToo much criticism: Wizz Air will not fly to Moscow!
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