• Coronavirus in Hungary
  • Budapest
  • Hungary border control
  • HelloMagyar
EnglishFrenchGermanSpanish
EnglishFrenchGermanSpanish
Wizz Air under fire in the UK due to failing to pay money owed to passengersWizz Air under fire in the UK due to failing to pay money owed to passengersWizz Air under fire in the UK due to failing to pay money owed to passengersWizz Air under fire in the UK due to failing to pay money owed to passengers
  • Politics
  • Business
  • Society
  • Sport
  • Culture
  • Special Hungary
  • News To Go
  • World
  • Contact Us
  • About us
  • About us
  • Contact Us
  • Privacy Policy
✕
Breaking News
Support us
John Woods John Woods · 17/12/2022
· Business

Wizz Air under fire in the UK due to failing to pay money owed to passengers

tourism travel United Kingdom

The Hungarian low-cost carrier operating numerous short-haul flights between British cities is under fire from the Civil Aviation Authority (CAA). The body issued an unprecedented statement raising “significant concerns” because the company did not pay a lot of County Court Judgments. In August, an analysis found that the Hungarian budget carrier was the worst airline for flight delays from UK airports in 2021.

The worst airline in the UK?

According to the Independent, Hungary-based Wizz Air came under fire by Britain’s Civil Aviation Authority for “unacceptable” treatment of customers. The authority’s consumer policy head, Anna Bowles, highlighted that Wizz Air has the highest number of those passenger complaints that enter into an escalated stage. That means a court decides on them since the airline cannot settle the issue with the passenger.

The Hungarian low-cost airline had 811 grievances per million passengers between July and September. That is the highest rate in the United Kingdom, much higher than in the case of EasyJet (245), Ryanair (235), or British Airways (166).

“Passengers have every right to expect their complaints and claims to be resolved quickly and efficiently and to be treated fairly by airlines,” the Independent quoted Ms Bowles.

Read also: Important notice: Wizz Air introduces a passenger-friendly regulation

Wizz Air closes one of its flights to Portugal

CAA is concerned with Wizz Air because of the volume of complaints and claims received by alternative dispute resolution (ADR), the delays in processing and paying claims, and a lot of County Court Judgements against the Hungarian airline.

“We have made it clear to Wizz Air that its behaviour is unacceptable and that we expect overdue complaints and claims to be resolved in advance of Christmas”, Ms Bowles said.

“We are deeply sorry for the inconvenience we have caused our customers and we are working hard to put things right and resolve all outstanding claims as quickly as possible. The major disruption we navigated last summer meant that we have been dealing with an unprecedented number of claims. Despite this, 91 percent of claims have already been processed”, Wizz Air replied. The company added that they doubled the size of their customer services team and were committed to settling all the disputes.

Okosutas.hu wrote that Wizz Air would no longer fly to Porto in Portugal from next summer. That is because the flight time is too long (more than 3 hours) and the utilisation rate is low. Ryanair will remain the only service provider in that direction. As a result, ticket prices are expected to increase. Wizz Air continues to fly to Lisbon and Madeira in Portugal.

Wizz Air plane flight
Read alsoWizz Air is profitable again!

Source: independent.co.uk, okosutas.hu

tourism travel United Kingdom
Share
John Woods
John Woods

Leave a Reply

Your email address will not be published. Required fields are marked *

SUPPORT US

Subscribe to our newsletter

Sign up to receive daily updates, news & stories about Hungary!

Select your location below or enter your country so we can deliver our morning newsletters to you in time.


Thank you!

You have successfully joined our subscriber list.


.

Latest news
  • Hungarian foreign minister snaps back at US Ambassador
  • What happened today in Hungary? — 2 February, 2023
  • Egypt is ordering trains from Hungary
  • Fidesz MEP fears censorship from Brussels, says sanctions ruin Europe
  • This is the price increase to be expected after the abolition of official prices in Hungary
  • Discovery: Light shed on the eastern origins of the Szeklers
  • Hungary’s smallest wine region is a real treasure
  • Snow shower and frost to come to Hungary this week – weather forecast

About us

Contact us

Copyright rules

© 2023 DailyNewsHungary. All rights reserved! | Server and development by Svigelj Levente E.V